Terms & Conditions

All products that can be ordered from this website are protected by copyright. We own the right to license them to you. They may not be downloaded, used or copied without our permission.

Our permission to you to use them is granted only if you license the products from us in accordance with these terms.

These terms apply when you use our online ordering service to purchase Mind Tools products. Before proceeding to place an order, we ask that you read these terms carefully – they contain useful advice on how to use our online ordering service.

If you do not agree to these terms, then you must not use our ordering service. Do not tick the check box on the Order Form accepting terms and conditions, and do not proceed further with the order process.

If you do agree to these terms, please read this page and then check the box at the foot of the Order Form. You will then be able to place an order with us subject to these terms.

About us
"We" are Mind Tools Ltd, a company registered in England under registered number 4829074, with a VAT number of 840 1273 62 and registered office at Hardwick House, Prospect Place, Swindon, SN1 3LJ.

Our business address is 3rd Floor, The News Building, London Bridge Street, London SE1 9SG, UK. You can contact us by post at the above address, by email to our customer services team or by phone to +44 20 7788 7978. If you contact us by email, please allow us one working day to get back to you to allow for time zone differences.

We care very much about the standard of the service we offer to our customers. Please contact us using the contact details above if you are dissatisfied in any way - we will try to do our best to solve any problems that arise.

Forming a contract with us

  1. We do not offer to sell any of the products appearing in this website to you. Instead, we are inviting you to place an order with us and we reserve the right to decline any such order received from you in our absolute discretion.
  2. If we accept your order, we will notify you on acceptance, and a legally binding contract will be formed between us at the time of sending such notification to you. You can record this contract by printing this page, your order form, and your acceptance email.
  3. If we decline your order, your debit, credit or charge card will not be charged.
  4. In placing an order with us you agree to be bound by the terms set out below. We may vary such terms at any time.

Contract Terms

  1. The contract formed between us will be for the supply and download of the product(s) you specify in the order form. On formation of the contract, we will supply any physical product ordered and provide the download links for digital products ordered.
  2. Payment must be debit, credit or charge card as specified by you in the order form. On entry of your name, address and product details, you will be taken to a secure credit card entry page hosted by WorldPay.
  3. We offer all customers a money back guarantee. If you are not completely happy with the product or products you buy from us, let us know by post or email within 30 days (workbooks/toolkits/guides), or 365 days (courses) of downloading them and you will receive a full refund on return of the product or products, with no questions asked. We regret that we cannot accept oral cancellations unless these are confirmed by post or email. This does not affect your statutory rights.
  4. We do not take responsibility for any event which is outside our reasonable control nor for any consequential loss arising from such an event. Please be aware that to the extent permitted by law, we do not accept liability in respect of this website, your use of it or our on-line ordering service.
  5. We promise to comply with the Data Protection Act 1998 in respect of any personal data you supply to us under the contract between us. We also promise to comply with our own privacy policy, which you can read by clicking here.
  6. We regret that we cannot accept orders from those under 18.
  7. By signing up for this service, you give us permission to place a small number of cookies on your computer. Cookies are small text files which may be stored on your computer or mobile device, and which are used by a website to "remember" information from one web page to another - for example, from one page of a shopping cart to another. This will not harm your computer in any way. If you prefer not to allow the use of cookies, you can change the confirmation on the browser to either warn you when you receive a cookie or to automatically reject them. You may find, however, that disabling cookies means that certain areas of the site do not function correctly.
    For more information on the cookies used on our site, please visit https://www.mindtools.com/cookies.php.
  8. No third party may rely on any term of the contract between us under the Contracts (Rights of Third Parties) Act 1999.
  9. These terms and the contract between us shall be governed by English law and you and we submit to the exclusive jurisdiction of the English Courts.

If you agree to be bound by the above terms, please click the check box at the foot of the order form and proceed with your order. If you do not agree, do not check this box. You will not then be able to place an order.

If you have any queries over the terms of this agreement, please contact our customer services team.

Mind Tools products are provided by Mind Tools Ltd. For order processing, guarantee or any other inquiries, please contact us at of 3rd Floor, The News Building, London Bridge Street, London SE1 9SG, UK, on +44 (0) 20 7788 7978, or by email. Our help desk is open during normal working hours. Please allow 24 hours for a response to allow for time zone differences.