Emotional Intelligence (EI)

Video Transcript

Learn how to develop your emotional intelligence.

When you think about an effective leader, what characteristics come to mind? Chances are, you picture someone who listens to their team. They stay cool under pressure, know when to trust their intuition, and they never let their emotions get the best of them. People like this have a high degree of emotional intelligence.

Emotional intelligence – or EI – is the ability to recognize your emotions, understand them, and see how they affect those around you. Having high emotional intelligence also means you understand other people’s emotions. This allows you to manage your relationships better, and avoid potential conflicts. There are five elements that define emotional intelligence.

The first is self-awareness . When you're self-aware, you know how you're feeling all of the time, and you understand how those feelings are affecting the people around you.

The second characteristic is self-regulation. This is the ability to control your emotions and actions. You can develop self-regulation by living your values, and by holding yourself accountable when you make a mistake.

The next element of emotional intelligence is motivation . Highly motivated people put off short-term rewards for long-term success.

The fourth element is empathy . This is when you have the ability to identify with other people, and understand their wants, needs and viewpoints.

Finally, having good social skills is also critically important. This helps you work positively with other people, and manage conflict effectively.

Having high emotional intelligence is crucial in today's workplace. If you can build and maintain strong relationships, then you can work happily and productively with the people around you. It’s also one of the key attributes of being an effective leader.

You can find out more about how to develop emotional intelligence in the article that accompanies this video.

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Comments (14)
  • Over a month ago Yolande wrote
    Hi kenyon

    Thanks for your question.

    The video is not available for download from our site. However, it is also available on YouTube. If you have a download app for YouTube you will probably be able to download it there. The link to the video is: https://www.youtube.com/watch?v=hlfPjCviTxA

    Please let us know if you have any ideas you'd like to discuss around the topic of EI - it always makes for interesting conversations!

    Mind Tools Team
  • Over a month ago kenyon wrote
    Is it possible to download the video for offline viewing?

  • Over a month ago Rachel wrote
    Hi All,

    Emotionally intelligent people are often more successful at work and in life.

    But what is emotional intelligence? And how do you develop yours?

    Find out, in this week's Featured Favorite.

    Best wishes

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