Classic Communication Myths Video

Video Transcript

Don't believe these communication myths!

Myth #1: Body language is 93 percent of communication.

An often misquoted study by Dr Albert Mehrabian found that 93 percent of emotion is communicated non-verbally. [1] However, body language does not convey 93 percent of your message.

Engage your audience through gestures, facial expressions and tone of voice, but remember to use clear language to get your message across.

Myth #2: Crossed arms indicate resistance.

Crossed arms can signal resistance, but they can also mean many other things, or even nothing at all.

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