Using the Phone Effectively
Making Every Call Count
How much time do you spend on the phone every week? You might use it for talking to your boss, consulting with clients, coaching colleagues, or handling crises. Or, maybe you avoid making calls, and opt instead to communicate via instant messaging and collaborative software.
However frequently you make calls, for whatever reason, and whatever technology you use – landlines, cellphones or softphone services (that is, calls over the internet using a computer or tablet) – chances are, you could benefit from refreshing your telephone skills.
In this article, we look at why good phone skills matter. We also discuss how to communicate clearly, and how to know when you should speak, and when you should listen.