DILO (Day In the Life Of)
Improve Work Effectiveness by Analyzing Daily Activity
If you're concerned about how effectively your team or your entire organization uses its time – and who isn't? – using a DILO analysis to track and note down what's actually done, by whom, and for how long is a simple and straightforward way of getting some answers.
With it, you can ask the following questions:
- Do people spend the majority of their day purposefully?
- Are their energies focused on goal-oriented tasks, or on the most enjoyable or easiest tasks?
- Are people working at the right level of detail?
- Are they delegating work effectively?
- Are people's workloads in line with expectations?
- Are the majority of people's activities planned or spontaneous?
When you've carried out a DILO analysis, you'll have a better understanding of the time-related issues and challenges that your team face, and be better able to help people to use their working day productively.
What Is DILO?
The "Day in the Life of" technique first appeared in the 1994 article by Francis Gouillart and Frederick D. Sturdivant, "Spending a Day in the Life of Your Customers," which focused on third-party market research scenarios in the manufacturing sector. But, by focusing on your own team's activities, you can create a powerful observational tool that taps into members' daily experiences and produces a realistic overview of their working days.