The Product Diffusion Curve

Targeting Different Client Groups at Different Stages of a Product's Life

The Product Diffusion Curve - Targeting Different Clients At Different Stages of a Product's Life

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Hybrid cars are now being bought by the early majority.

The Product Diffusion Curve is a useful model that helps you think about who you should be targeting at different stages of the life of your product or service.

With an understanding of the Product Diffusion Curve, you can target your marketing efforts intelligently, getting the best returns from your effort. More than this, you can maximize the chances of success for your product, for example, by pinpointing the most influential target clients right at the start of your marketing effort.

Understanding the Product Diffusion Curve

The Product Diffusion Curve model uses a bell-shaped curve or an s-shaped curve to show the stages in which a successful product is adopted by people within your market.

The curve is shown below:

Product Diffusion Curve Diagram

People within the market are represented depending on how quickly they accept and purchase new products. Some welcome novelty, adopting new products as soon as they come to market. Others only purchase new products only when it becomes the last resort.

According to the model, five different groups of people will purchase your product at different stages of the product's life:

  1. Innovators: Members of this group include in-the-know consumers who are willing to take a risk on a new product. Innovators represent the first 2.5 percent of people to adopt a new product.

    Innovators either have a pressing need, or are wealthy enough not to worry too much if the product doesn't work. They'll most likely be knowledgeable and self-confident and (if they're to be influential) may be people that others look up to.

  2. Early Adopters: Members of this group gauge the response of the Innovators before rushing in purchasing a new product. They'll probably be educated and somewhat product savvy.

    Early Adopters represent about 13.5 percent of the total consumer population.

  3. Early Majority: Members of this group are more cautious and prefer to avoid the risk associated with purchasing an unproven product. Generally, members of the Early Majority group accept a product only after it has been approved by members of the Early Adopters group, waiting for the recommendations or product endorsements from those who have experience with the product. The Early Majority represents 34 percent of consumers.
  4. Late Majority: Members of this group are more skeptical. They are late to jump on board and do so only after a new product becomes mainstream. The Late Majority represents about 34 percent of consumers.
  5. Laggards: Members of this group are more than simply skeptical. In fact, they generally do not accept a new product until more traditional alternatives no longer are available. Laggards represent about 16 percent of consumers.

Tip:

You'll need to approach different groups with different marketing messages if you're to sell effectively to them. In fact, your whole marketing approach (including pricing) may need to change if you're going to get the next group to adopt your product.

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Using the Tool

To use the tool, think about where your product is in its lifecycle. Is it new, and about to be introduced? Or is it well-established in the market and understood by the majority of people?

Then think about the marketing message that you're using. Is it appropriate to the group of people the Product Diffusion Curve tells you you're likely to be selling to?

For example, if you're introducing a radically new product, you may want to create a buzz among journalists and readers of specialist magazines, promoting it as the latest piece of exciting, expensive, hi-tech equipment. These are the Innovators that you need to win over if you're then to sell to other groups.

However if you're using the same pitch to people in the Late Majority, you'll probably scare off more people than you attract. Late Majority buyers are more likely to welcome simplicity and reliability rather than hi-tech gadgetry.

Key Points

Regardless of the perceived value of a new product, it is a challenging process to "push" any new product into a competitive marketplace, and even more challenging to persuade consumers to purchase the product.

In helping you group people together as Innovators, Early Adopters, Early Majority, Late Majority and Laggards, the Product Diffusion Curve helps you think about the different marketing approaches you'll need as your product increasingly penetrates the market.

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Comments (3)
  • Over a month ago ianhowlett wrote
    If you're interested in this topic, especially from a marketing perspective, then take a look at the classic book "Crossing the Chasm" by Geoffrey A. Moore. The third edition of this book was published in 2014.
  • Over a month ago bigk wrote
    Hi

    Perhaps the challenge is how to market the product without increasing the overall cost allocated to getting sales during development and redevelopment or with a targeted marketing plan but still achieve a sale in each segment if the product can achieve a sale in each segment.
    It might need to evolve or redevelop itself to achieve maturity and perhaps reemerged as another product to capture other market segments.

    There are many challenges here in each need but there are also many ways to use the knowledge gained by understanding these different needs or the strategies in each segment.

    An interesting curve...
    need to do some more research, but I enjoyed reading the comments and suggestions, when more time is available I might look again for more insight.

    Comments here already are helpful to look at the important needs or trends this information can bring.

    Bigk
  • Over a month ago Dianna wrote
    This is an interesting tool that highlights the fact that not everyone will rush out to buy your products at the same time or for the same reason. Some people are motivated to try new things all the time and others are more cautious and simply won't buy your product or service until it's been proven, or until there is no traditional alternative.

    Armed with this knowledge and understanding you can then tailor your marketing messages depending on where your product is in its life cycle. I think it's a great tool and it reinforces the idea that you can't be everything to all people - you are far better off to make your appeal more targeted and change that appeal as time and circumstances dictate.

    Dianna