Swim Lane Diagrams
Mapping and Improving the Processes in Your Organization
When you're thinking about your organization, have you ever said to yourself that the right hand doesn't know what the left hand is doing?
Chances are you have: despite all the efforts we make to streamline business operations and flatten structures, there are still a great many activities that involve more than one department or team.
This means connections, communications and hand-offs between different sets of people. And these create the risk of processing gaps, inefficiencies, and duplications, which can impair performance or increase costs.
Even well-designed processes and interactions are at risk of inefficiency creeping in. It's a fact of human nature; and so, it's something that needs to be managed. By having a formal method for identifying and integrating processes between departments and teams, you can ensure the connections, communications and hand-offs are well-designed and well managed. One such approach uses "Swim Lane Diagrams," also known as "Rummler-Brache Diagrams."