Minimize Problems by Being Prepared
Discrimination is a word that conjures up fear, anger, stress, and a whole host of negative emotions.
And complaints of discrimination can severely damage businesses.
When faced with such a strongly negative situation, many managers' first reaction is often avoidance or denial, "They couldn't possibly have done that!" or "If we wait a few days, the whole incident will blow over." Ironically, these reactions can make the situation even worse.
Whether the alleged discrimination has happened or not, whether you think the incident warrants a complaint or not, whether you think it was a one-time mistake, or whatever other "whethers" you can think of, when an incident is reported – deal with it promptly....