Managing Generation Y'ers
Harnessing the Talent of a New Generation
Valeria is an experienced manager, and she has been leading high-performing teams for more than 20 years. Recently, however, she's taken on some young professionals, and she's not having as much success with them as she's had in the past.
One reason for this is that she's always specified exactly how she wants work to be completed. But many of the people on her new team aren't responding well to this approach. What could she do differently?
In general, people born in the late 1970s and onward have had a different upbringing from their older colleagues. This means that you may have to take a slightly different approach to managing people from this group, if you want to get the best from them.
In this article, we'll look at the challenges and rewards of managing "Generation Y'ers." We'll also review strategies that you can use to manage and motivate this group more effectively.
This article is a general guide only. Use it to think about how to manage your people more effectively, but remember that people are individuals, and need to be treated as such.
About Generation Y
Generation Y (also known as the Millennial Generation) usually refers to people born in the late-1970s, '80s, and '90s. Generally, people in their teens, 20s, or early 30s fall into this "Gen Y" group.
While everyone is different, many Gen Y'ers have several things in common. For example:
- They consume information and media more than any generation before them.
- They're likely to have had nurturing, supportive parents, who gave them freedom to make their own decisions. As a result, they tend to be optimistic and enthusiastic, they often have high confidence, they have high expectations, and they want to have control over what they do.
- They're comfortable working with people from different cultures and backgrounds; they have open minds, and they're willing to explore new, challenging ideas.
- They're likely to be interested in social responsibility and the environment, and they like organizations that care about the "greater good." They also want to do meaningful work, that contributes something positive to the world.
- They're less concerned about authority and hierarchy than previous generations. They want and need good leadership, but they also want autonomy, flexibility, and the freedom to work how they choose.
- They value life outside of work, and they like to have benefits like sabbaticals and flexible working.
- They value training and development, and they'll likely be more loyal to an employer that helps them build their knowledge and skills.
- They need feedback from others. But they expect this feedback to be friendly, honest, and constructive. They also like recognition from their company and their boss.
Research also shows that Gen Y'ers find working in a high-quality team just as rewarding as receiving a fair salary.
Strategies for Managing Gen Y
There are two schools of thought when it comes to managing Gen Y'ers. Some believe that you should adapt your management style to fit the wants and needs of Gen Y. Others believe that Gen Y'ers should adapt themselves to the disciplines of the workplace. The best approach involves finding a balance between these approaches.
We've highlighted some management strategies that will help you get best from your Gen Y team members below. But, as we've already mentioned, it's important to treat people as individuals, and to use your best judgment when managing and motivating your people.
You'll also likely find that these strategies will be effective with other team members – not just younger professionals.
As with many management situations, it's best to "walk the walk" with your Gen Y team members. That is, you need to be a good role model, and show the type of behavior and work ethic that you want to see in your team.
Also, don't overuse your authority: Statements such as "I am the boss" or "Do as I say" won't come across well with many Gen Y'ers. Nor will they trust you if you try to prove that you know more than they do. You'll be more successful at gaining buy-in by using empathy, being friendly but professional, showing integrity, and being authentic.
You might find that some people new to the workplace don't meet "unspoken expectations," such as arriving no later than 9 a.m., dressing professionally, or taking only an hour-long lunch break. It's your responsibility to communicate these expectations and basic rules up front.
Also, listen to your Gen Y employees and be willing to learn from them, and allow them to help you make decisions where appropriate. They have a lot to offer!
Unemployment rates for younger people are currently high. As a result, some Gen Y'ers may not have been in the workforce for long. If this is the case with your people, be patient, show empathy, and, if necessary, help them build their basic skills and self-confidence.
Many Gen Y professionals want and need goals and direction. However, they also need clarity about what those goals are. Set SMART goals, so that they understand exactly what you expect of them.
Next, link these goals to the goals of the team and organization with an approach like Management by Objectives. You'll get more engagement and better performance if you highlight how people's actions are contributing to your organization's overall goals.
Start out setting small goals, especially when Gen Y professionals come on board. Give them the opportunity to achieve some quick wins, so that they know they're on the right track.
While it's important to set goals for Gen Y'ers, allow them to decide how they'll achieve these goals. This will give them a sense of autonomy and ownership of their work.
Most people want to know that their work makes a real difference, and this is especially true of Gen Y'ers. The more you can illustrate how their work benefits their team, the organization, or society, the more fulfilled they'll be.
Start by identifying how they're making a positive difference to others, and make sure that they know about this.
You can also show how people are making a meaningful difference by using personal, specific feedback. For instance, you could let a team member know that the report she finished early helped lighten your workload for the end of the week, or that her thorough research meant you had an easier time explaining the report to your boss.
Also, do what you can to offer flexible work hours or telecommuting options, if this is practical. You can use these perks as rewards for excellent work.
Training and Development
One of the best ways to motivate, connect with, and retain Gen Y professionals is to offer continuous development opportunities.
Make sure that team members have a Training Needs Assessment to see what kind of training they need. Then, try to provide training opportunities whenever you can. This can come in form of on-the-job training, cross-training, visits to industry trade conferences, or certification classes. You can also offer people tasks and projects that will aid their development, and give them new challenges.
Mentoring is also very effective for Gen Y'ers, and this can work both ways; your Gen Y professionals will have knowledge and skills that can benefit older workers in your organization.
Feedback and Recognition
Gen Y'ers are usually more than willing to work hard for a team or project that they believe in. However, they also want to know that you're aware of their hard work. Pay attention to their efforts, and often give praise, as well as timely and constructive feedback.
If people make mistakes, don't focus on the failure. Instead, ask them what they need to do to avoid those mistakes in the future. When you ask this question, it forces them to figure out the answer. This helps them make their own decisions, and helps them avoid making the same mistakes again.
Generation Y usually refers to people born in the late-1970s, '80s, and '90s. Gen Y'ers like having goals, they like to make their own decisions, and they're committed to doing work that has a deeper meaning.
To manage Gen Y'ers effectively, start by being a good role model. It's also important to keep an open mind with this group and listen to their ideas.
Other strategies that will keep them motivated and engaged include offering continuous training and development, recognizing their good work, and assigning projects that will help them develop.
Also, remember that everyone is different, and while these strategies will likely be effective with Gen Y'ers, treat everyone on your team as individuals.