Stop – Keep Doing – Start
Simple Questions for Improving Performance
Feedback is essential for our professional growth: it helps us to identify and build the skills we need for success. But asking for feedback can be daunting, particularly when we fear that it might not be wholly positive.
In this article, we'll look at "Stop – Keep Doing – Start," a tool that helps us to ask for focused, action-based feedback.
The SKS (Stop – Keep Doing – Start) Process is the formal name for a short set of questions that you can use when you ask for feedback. The questions are simple:
- What should I stop doing?
- What should I keep doing?
- What should I start doing?
Phil Daniels, a psychology professor at Brigham Young University, is credited with devising the process. It's effective for several reasons. ...