Deliver clear, effective feedback!
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COIN conversations COIN Feedback Is a Clear Winner!
Clarity and accuracy are crucial elements of effective feedback. You can't blame your team members for not delivering what you wanted if your feedback was muddled and vague.

Structured, clear feedback can prevent conflict and poor performance, and you can learn how to get your message across constructively with our article, The COIN Conversation Model and our quiz, How Good Is Your Feedback?.

If things do get heated, you can find out how to separate people's emotions from the real issues with our article, Conflict Resolution.

Enjoy this newsletter!
Featured Icon Featured Resources at Mind Tools
The COIN Conversation Model The COIN Conversation Model

Use this model to deliver effective feedback while maintaining harmony.

All Readers' Skill-Builder
How Good Is Your Feedback? How Good Is Your Feedback?

Take our self-test to identify areas where your feedback skills may need developing.

All Readers' Quiz
Conflict Resolution Conflict Resolution

Explore this powerful but non-confrontational approach to conflict resolution.

All Readers' Skill-Builder
Build a Positive Team Workbook
Positive Team Workbook Offer

Get our Build a Positive Team workbook free when you join the Mind Tools Club by midnight, July 26!

Find Out More, Now
CLub Icon ... And From the Mind Tools Club
Giving Feedback
Giving Feedback

In this one-hour session, learn how to give feedback that gets maximum buy-in from people.

All Members' Bite-Sized Training™
The STREET*CREDS Model For Savvy Conversations
STREET*CREDS Model For Savvy Conversations

Find out how to have direct, respectful dialogue with your team members.

All Members' Skill-Builder
Empathic Listening
Empathic Listening

Develop and enhance relationships by learning this listening and questioning technique.

All Members' Skill-Builder
blog Icon In the Mind Tools Blog
How to Work Better by Doing Less How to Work Better by Doing Less

Mind Tools podcast producer Rachel Salaman discusses how to "work smarter" with management professor Morten Hansen.
Tools Icon For Learning & Development Professionals, From Mind Tools Corporate
The Top 10 Management Skills That YOU Need to Know! The Top 10 Management Skills That YOU Need to Know!

Mind Tools CEO James Manktelow presents the top 10 skills you need to be a great boss, identified by more than 15,000 business leaders worldwide.
A Final Note

Delivering feedback - especially negative feedback - is no easy task, but it's vital for developing and guiding your people. The models and techniques in this newsletter can help you to give fair and timely feedback in a respectful way.

Next week, explore ways for developing a sense of "personal empowerment" in yourself and your team, and watch our new video on how to use and read body language.

James sig
James Manktelow (CEO) - Essential Skills for an Excellent Career!
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