How to deal with unrealistic customers.
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How to Deal With Unrealistic Customers The Customer Can Be Wrong!
Your customers are the lifeblood of your business but, chances are, they have sometimes been the source of great frustration!

For example, you might have experienced customers who make "champagne demands" but only have beer money to pay for them. You can explore strategies for handling such situations with our article, How to Deal With Unrealistic Customers.

Also, our article, Creating a Value Proposition, reveals how you can persuade your customers that your products or services meet their wants and values. And read How to Handle Brinkmanship for strategies to use if their demands end with, "Or else!"

Enjoy this newsletter!
Featured Icon Featured Resources at Mind Tools
How to Deal With Unrealistic Customers How to Deal With Unrealistic Customers

Explore this three-step strategy for handling customers who "ask for the moon."

All Readers' Skill-Builder
Creating a Value Proposition Creating a Value Proposition

Learn how to persuade your customers that your goods or services satisfy their needs and values.

All Readers' Skill-Builder
How to Handle Brinkmanship How to Handle Brinkmanship

Use these negotiation strategies to defend against unexpected or unreasonable demands.

All Readers' Skill-Builder
Presentation Skills Workbook
Presentation Skills Workbook Offer

Join the Mind Tools Club before midnight, November 23, and get our Presentation Skills Workbook free!

Find Out More
CLub Icon ... And From the Mind Tools Club
Customer Service Mindset
Customer Service Mindset

Discover how to encourage and develop a passion for service in your organization.

All Members' Skill-Builder
Dealing With Unreasonable Requests
Dealing With Unreasonable Requests

Learn how to assert yourself when faced with unreasonable demands.

All Members' Skill-Builder
Distributive Bargaining
Distributive Bargaining

Use this negotiation approach to ensure that you get a good deal, even when you make concessions.

All Members' Skill-Builder
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MTtalk Minorities Matter!

How can we instill respect for every individual in the workplace? Join us for our one-hour Twitter chat on Friday, November 24, at 1 p.m. EST, 6 p.m. GMT. Simply follow us @Mind_Tools, and use #MTtalk.
blog Icon In the Mind Tools Blog
My Most Difficult Conversation at Work My Most Difficult Conversation at Work

Mind Tools writer Simon Bell recalls what he learned from a conversation that almost cost him his job.
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Looking at the Past, Present and Future Fashions of L&D Looking at the Past, Present and Future Fashions of L&D

In the second of two blogs, Bob Little looks at nine key trends in L&D.
A Final Note

Sometimes, a customer will make demands that you simply can't meet for the price that he or she is willing to pay. If you have to refuse their business, stay positive and polite - it could save an existing relationship, or leave the door open to a new one.

Next week, find out how virtual teams can come together after the loss of a colleague, and watch our new video to explore how to relax after a hard day.

Have a great week!

James sig
James Manktelow (CEO) - Essential Skills for an Excellent Career!
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