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How to Win With Empathy |
The
business landscape is littered with seemingly good ideas that
flopped - because nobody asked the customer first. Could you be
making the same mistake?
Understanding the needs and wants of your target customer or end
user is crucial, and you can explore strategies for tapping into
them with our articles, Empathy
Mapping and Customer
Experience Mapping.
To forge empathic links with your customers, you need emotional
intelligence (EI). You can find out how to boost your EI with our
quiz, How
Emotionally Intelligent Are You?
Enjoy this newsletter! |
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Give Your Team Access to "in the Moment"
Learning!
Empower your people to take control of their own learning with
2,000+ resources.
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Featured Resources at Mind Tools |
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Empathy Mapping
Use this collaborative visual tool to better understand a target
group or persona.
All Readers'
Skill-Builder |
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Customer Experience Mapping
Follow this eight-step process for plotting your
customer’s journey through your
organization.
All Readers'
Skill-Builder |
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How Emotionally Intelligent Are You?
Take this quiz to identify opportunities for developing your
emotional intelligence.
All Readers'
Quiz |
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Positive Team Workbook Offer
Get our Build a Positive Team workbook free when
you join the Mind Tools Club by midnight, November
22!
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... And From the Mind Tools Club |
Perceptual Positions
Discover this effective technique for putting yourself "in someone
else's shoes."
All Members'
Skill-Builder |
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Developing Personas
Learn how to create personas, to help you to empathize with
potential customers.
All
Members' Skill-Builder |
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Design Thinking
Put your customers at the heart of your process for creating new
products or services.
All Members'
Skill-Builder |
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Join Our #MTtalk Twitter Chat |
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Perseverance
and Persistence
What inspires you to stick to your task, when the temptation may be
to choose an easier path? Join us for our one-hour Twitter chat on
Friday, November 23, at 1 p.m. EDT, 5 p.m. GMT. Simply follow us
@Mind_Tools, and use #MTtalk. |
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In the Mind Tools Blog |
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A Final
Note
It can
be a difficult and time-consuming endeavor to understand people's
emotions, wants and motivations. But it’s worth
the effort, as that knowledge can deliver powerful, practical
benefits to your team or organization.
Next week, you can discover the essential ingredients for building
a positive team, and watch our new video to find out how to get a
better night's sleep.
James Manktelow (Executive
Chairman)
MindTools.com - Essential Skills for an Excellent
Career! |
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