Go the extra mile for your customers!
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How Good Is Your Customer Service? How to Put Your Customers First!
"Customer service is not a department, it's everyone's job." ~
Dr Ken Blanchard, U.S. author and management expert

You might think that you offer an exceptional experience, but how can you be sure? Our quiz, How Good Is Your Customer Service? and our article, Customer Intimacy, can help you to go that extra mile.

But if a customer believes that you or your organization has failed them, you can discover strategies for winning them over in our article, Dealing With Unhappy Customers.

Enjoy this newsletter!
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How Good Is Your Customer Service? How Good Is Your Customer Service?

Take our quiz to discover five key factors for delivering excellent service.

All Readers' Quiz
Customer Intimacy Customer Intimacy

Follow these four steps for building long-lasting relationships with your customers.

All Readers' Skill-Builder
Dealing With Unhappy Customers Dealing With Unhappy Customers

Explore strategies for turning this challenge into a new opportunity.

All Readers' Skill-Builder
Build a Positive Team Workbook
Positive Team Workbook Offer

Get our Build a Positive Team workbook free when you join the Mind Tools Club by midnight, February 7!

Find Out More, Now
CLub Icon ... And From the Mind Tools Club
Customer Service Mindset
Customer Service Mindset

Learn how to develop a passion for understanding and delivering what your customers need and want.

All Members' Skill-Builder
Employees First, Customers Second
Employees First, Customers Second, With Vineet Nayar

Hear how one company thrived by turning conventional wisdom on its head.

Premium Members' Expert Interview
Kay's Distinctive Capabilities Framework
Kay's Distinctive Capabilities Framework

Find out why "relationship architecture" is one of the three pillars of corporate success.

All Members' Skill-Builder
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Take Control of Your Organizational Culture Take Control of Your Organizational Culture

Mind Tools podcast producer Rachel Salaman previews her Expert Interview with organizational specialist Karen Jaw-Madsen.
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3 Things I Learned From Coaching 3 Things I Learned From Coaching

Bruna Martinuzzi reveals three key lessons she has learned from coaching clients, and how she discovered that inspiration is a two-way street.
A Final Note

Customer service can be one of your organization's greatest strengths, or the rock it perishes on. It's a vital part of developing your competitive advantage. As Henry Ford said, "A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large!"

Next week, our article on how to make a great start to the day will help those of us who aren't "morning people" to escape the strong gravitational forces that pin us to our beds! Also, our new video will explore how to identify and avoid the dangers of groupthink.

James sig
Ollie Craddock (CEO)

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