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From planning a sustainable environment to looking after children who need care, Hertfordshire County Council offers a wide range of services. This means it has to offer the right kind of L&D training to help all employees grow and develop. But finding a learning strategy that suits everyone can be tricky.
Our Learning Performance Benchmark helped the council to better understand the needs of its learners. And identify key areas to improve and engage staff with more digital resources.
The Learning Performance Benchmark shows your learning impact, lets you reflect on successes, and supports you to overcome any barriers.
It provided Hertfordshire County Council with the confidence and reassurance to progress with its transformation journey. As Tara says, “What I thought needed reviewing and enabling came up, so it wasn’t a shock.”
And it’s not just theory. The Learning Performance Benchmark gives you practical tips to support you in those areas where you are looking to improve. Tara continues, “It wasn’t just, ‘here’s where you need to focus on, goodbye’, there was advice and useful tools to go with it.”
The Learning Performance Benchmark gave us a benchmark of where we were and what we needed to do... I received action plans and some key steps, so it wasn’t too overwhelming or scary, especially when you’re trying to change your whole learning offer.
As Tara says, “Keeping those learners happy and engaged all the time can be quite tricky, so I use the Learning Performance Benchmark to measure our learning offer against other organisations and really support me on our teams goals.”
Now, the Council has goals to benchmark from each year and add value to their L&D strategies comparably with other organisations. The L&D team’s personalised dashboard of results highlights trends in technologies, common barriers to learning and the top L&D skills.
The Council’s L&D team can deep dive into these performance metrics and get a quick overview – explained in plain language so they can share insights with stakeholders across the wider organisation.
Hertfordshire County Council is on the right track, but it sees the value in taking the Learning Performance Benchmark every year. That way, it can keep up with its learner’s needs, improve business processes year on year, and benchmark against the top performing organisations in the public sector – and beyond.