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Professional negotiators know all the tricks. Their ability to persuade using words, and sometimes silence, is akin to hypnosis in its power. So I was curious, and just a bit wary, to talk to former FBI hostage negotiator Chris Voss for our Expert Interview podcast. Would he use any of his negotiation techniques on me? […]
Warning: You won't want to hear what I'm about to tell you. But hang with me, please. I'll make you feel much better about it and you'll be far more successful in your work. Ready? After publishing his book, "Drive: The Surprising Truth About What Motivates Us," Daniel Pink was curious and asked 7,000 workers […]
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