When you’re sick with the flu, you have symptoms like fever, body aches, and a runny nose. If your illness isn’t treated, then you’re in for a pretty miserable couple of days!
Your organization might not have a fever, but it will show symptoms it’s sick – for example, high staff turnover, a focus on short-term profits at the expense of long-term success, and a constantly changing strategy.
Here’s an example: some organizations focus only on what they can see – things like sales figures, taxes, payroll, and expenses are considered top priorities. But important elements like customer satisfaction, engaged employees, and a healthy work environment are almost completely ignored, because, to top decision makers, these have little to do with the bottom line.
Dr W. Edwards Deming identified five common diseases that can cause problems in your organization, in the early 1980s. There are several strategies you can use to overcome each of these and succeed in the long term. Our new article on Deming’s Five Diseases of Management shows you how.
Question: What problems can you see that can jeopardize an organization’s long-term success? Join the discussion below.