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Mind Tools L&D Blog

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Changing Your Accent for an International Audience

“There is no such thing as an ugly accent, like there’s no such thing as an ugly flower,” said…

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October 12, 2018

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Inspiring Your People to Live the Company Brand

“A brand for a company,” said Amazon CEO Jeff Bezos, “is like a reputation for a person.” We all…

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September 28, 2018

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The New One Minute Manager, With Ken Blanchard [L&D Insights Podcast]

Ken Blanchard conceived “The One Minute Manager” as a children’s book for managers. This was a brand new approach…

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June 15, 2018

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The 10 Myths of Customer Service in L&D

As L&D professionals, we’re often asked to pay more attention to “what customers want,” and to smile politely while…

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June 1, 2018