Connecting at Work: Join Our #MTtalk » Mind Tools Blog

Connecting at Work: Join Our #MTtalk

September 26, 2017


Please Join Us!

What: #MTtalk

Where: Twitter

When: Friday, September 29 @ 1pm EST (5pm GMT/10:30pm IST)

Topic: Connecting at Work

Host: @Mind_Tools

About This Week’s Chat

We cannot live only for ourselves. A thousand fibers connect us with our fellow men; and among those fibers, as sympathetic threads, our actions run as causes, and they come back to us as effects.”

Herman MelvilleAuthor

Many of you who have been in the corporate world for a little while have probably attended a course (or two, or three) on communication.

Often, we’re introduced to the theory of communication with the model that we discuss in our article, Understanding Communication Skills. We learn that the three essential elements of the communication process are the sender, the message, and the receiver. If an element is absent, the process can’t be called “communication.”

We also learn that the sender chooses a channel, encodes the message, and sends it. Then, the receiver decodes it. As an example, let’s say I need to tell you about a management decision.

I choose to send you an email (the channel). I type the information that’s in my head in an email (encoding), and I click on “send.” You receive the email, open it, and read (decode) it.

Connecting at Work

It all sounds fine, doesn’t it? But what if you and I have a history of conflict and distrust? Will you read the message and understand it the way I intended?

This is why it’s so important to connect, rather than just to communicate. When we communicate, we’re simply delivering a message. If we connect, we build relationships, form associations, and establish links.

Making It Personal

When you communicate, it’s like a television broadcast: you talk to many people and they see you and hear you, but you don’t connect to any of them. It’s purely about sharing information or knowledge.

But when you connect, there’s something more personal about the interaction. It’s about recognizing another person as someone in your “tribe,” and cementing your relationship. It’s about forming a social bond rather than simply sharing information.

Being Authentic

Connecting can take effort, and you may need to make yourself more vulnerable than when you just communicate. And, it’s difficult to create a connection without being authentic.

Most importantly, communicating is transactional, while connecting has the potential to be transformational. A worthwhile read on this subject would be Judith Glaser’s book, “Conversational Intelligence,” where she writes about the concept extensively.


You can find out more about making authentic connections at work when you sign up for a month’s trial of the Mind Tools Club by midnight, September 28, and download a FREE copy of our new 70-page People Skills Toolkit. (Existing members can find out how to receive this free bonus in their forum, here.)


Building Stronger Connections

In our #MTtalk Twitter chat this week, we’re discussing connecting at work. In last week’s Twitter poll, more than 40 percent of you said that the most important element in building connections is having good social skills.

To see how our participants voted about other aspects of connecting at work, have a look over here.

In this Friday’s chat we’re going to talk about the importance of connecting at work, how to connect with people you don’t like, and how to build stronger connections.

We’d love you to participate in the chat, and the following questions may spark some thoughts in preparation for it:

• What do we mean by “connecting”?
• What’s the difference between communicating and connecting?
• Is it easier for some roles/levels/types of people to connect than others? Who and why?
• How has social media affected connecting at work?
• What can you do to connect with someone at work that you don’t get along with/don’t trust, yet still have to interact with?
• Where have you connected most effectively or easily, and why/how do you think that happened?
• How might you help team members connect better with each other?


To help you prepare for the chat, we’ve compiled a list of resources for you to browse.

Building Rapport

Servant Leadership

Mindful Listening

Building Great Work Relationships

How to Build a Culture of Trust

The Power of Trust: a Steel Cable

How to Have Clever Conversations

Empathy at Work

Emotional Intelligence

At Mind Tools, we like hearing from people all over the globe. We’d like to learn from you, too, and we invite you to participate in the #MTtalk chat this Friday at 1pm EST (5pm GMT/10:30pm IST). Remember, we feature great participant responses right here on our blog every week!

How to join

Follow us on Twitter to make sure you don’t miss out on any of the action this Friday! We’ll be tweeting 10 questions during our hour-long chat. To participate in the chat, type #MTtalk in the Twitter search function. Then, click on “All Tweets” and you’ll be able to follow the live chat feed. You can join the chat by using the hashtag #MTtalk in your responses.

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