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Upside Down Strategy Development

Is something stopping you achieving your goals? Sometimes, when the odds seem stacked against you, it can help to look at a problem from a d...

Change Your Perspective and Think Strategically

Clearly, leaders need to be able to think strategically in order to lead effectively. But what does “strategic thinking” actuall...

Boost Productivity Through Simplicity

Life can be complex, but I am prone to complicating things. I tell myself to keep it simple, but I come up with all manner of scenarios and ...

Using Checklists to Manage Change

If you’ve ever led people through a large-scale change initiative, then you already know how overwhelming and complex it can be. In Th...

How do you Measure Customer Loyalty?

We all know that positive word of mouth from our customers is one of the strongest signs of consumer loyalty. But measuring customer loyalty...

Boost Your Buying Power

Purchasing is an integral function within many companies. Not only do they need to keep costs low, they also have to secure supplies reliabl...

From Products to Customers

It’s nothing new to say that businesses should focus more on their customers than their products. So, why did marketing professor Nira...

Coping With Seasonal Pressure

Perhaps you work for a retailer, with a particularly busy holiday season, a tourism business with a frantic summer season, or a professional...