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Applying These Tools To Your Life

If you're having problems with co-workers or with your team, work through the following steps:

  • Use the Team Diagnostic Checklist to check that the team is correctly designed, resourced, briefed and coached. This will help you to spot structural issues that may be causing relationship problems.
  • Before taking up issues with other people, spend a little time reflecting on whether your own behavior may be contributing to the situation. Make sure that the behaviors you are expecting from other people are reasonable. And, make sure that your own behavior is suitably customer and results-focused; benefits the cohesion of the team; and does not harm the people you are working with.
  • Also, apply this last test to the other person’s behavior. Does this help you to clarify why there's a problem?
  • Next, revisit the assertiveness skills article. Consider whether you have been managing your relationships and expressing your views in a sufficiently assertive manner. If you haven't, then correct this.
  • Alternatively, if the problem is arising from legitimate, but conflicting aims, see if you can negotiate a suitable solution.
  • Only consider the more drastic steps of setting team rules, or disciplining a co-worker or team-member, once you have worked through the alternatives and found them unsatisfactory.
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Warning:
Stress can cause severe health problems and, in extreme cases, can cause death. While these stress management techniques have been shown to have a positive effect on reducing stress, they are for guidance only, and readers should take the advice of suitably qualified health professionals if they have any concerns over stress-related illnesses or if stress is causing significant or persistent unhappiness. Health professionals should also be consulted before any major change in diet or levels of exercise.

 

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Book Reviews...

 
Leading Teams – Setting the Stage for Great Performances
by J Richard Hackman
For more information on how teams work and how to lead them, we strongly recommend Leading Teams by J Richard Hackman. This has been an important source of information for this section.

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