The Connected Company

Expert Interview With Dave Gray (32 minutes)

© Maia Garau

Join Mind Tools' Rachel Salaman as she interviews Dave Gray in this Expert Interview podcast. Dave Gray is a social communications expert, and the author of "The Connected Company."

In this 32 minute interview, Dave Gray explains his concept of the "connected company," compared to a "divided company." He explains how organizations can become more effective, by connecting their staff, and by connecting with their customers.

He highlights:

• The power of social media on a company's reputation.
• Ways to become a connected company; where different departments work together to create a cohesive, effective team.
• How to connect with customers in order to provide an excellent customer experience.

Plus much more.

Mind Tools Club Expert Interviews are in-depth interviews with world experts in key areas of management and personal development. They're available as podcast interviews on your PC or iPod/MP3 player, and as transcripts.

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