Training and development is key to an effective team.
When you manage a team, how well it performs often depends on how well you've trained and developed your people.
Individuals need ongoing training and development to help them become more effective, and take on bigger and more significant challenges. More than this, they need help learning new skills as the nature of their work – and of your organization – changes.
Too often, companies limit training and development to new hires and to people moving into new roles. This is a mistake, because ongoing training helps people adjust to changing job requirements. It also creates a pool of qualified and available people, who are ready to step into new roles as your organization needs them. This process helps you develop a more effective, efficient, productive and motivated workforce. Done properly, this will ensure that you achieve your objectives and improve your competitive position.
|16-36||You may be trying to focus on people development, but other activities have a higher priority. Try to set aside time, on a regular basis, to meet the development needs of your team. You, your team, and your organization will all benefit – by boosting productivity and helping people feel happier in their jobs. (Read below for more.)|
|37-58||You're doing many of the right things to develop and train your people. Take it to the next level by making staff development a priority. Think about creative ways of sharing knowledge and inspiring your people to improve their skills on a daily basis. The more you show that you're committed to their long-term success, the more motivated, satisfied, and productive they'll be. And that will make your job much easier. (Read below to start.)|
|59-80||Well done! You clearly understand that your people are the future of the organization. Keep the momentum going by continuing to be a role model for others, and by showing that staff development and training produces results. (Read below to start.)|
Look at these categories in detail below, and review your answers to identify the areas where you are strong, and the areas where you could improve.
By analyzing your current performance and learning more about each area, you can ensure that you develop your people effectively.
(Questions 3, 6, 10, 15)
Before developing your team, you must first identify the best development opportunities for your people and your organization.
Hold regular one-on-one meetings with staff to discuss and understand people's developmental needs. In these meetings, explore their current performance, and identify areas for improvement. From there, create a development plan to fill any skill gaps and prepare the team member to meet the challenges ahead. This is where it helps to have a competency framework for each person's role, and it's where it's worth conducting a training needs assessment to identify the training and development that each person needs.
Throughout this process, different people will want or need different things in relation to work and training. For example, some people respond well to increased responsibility, while others may prefer to develop a wide variety of skills. McClelland's Human Motivation Theory tells us that we all have a dominant motivator, and these motivators influence things such as what type of development we want, what types of goals will cause us to respond positively, and what types of rewards we want. As a manager, you should understand these different patterns of motivation.
Talk to people to find out what training they want and need, and then work with them to develop a personal training and development plan that helps them get this training, economically and efficiently.
(Questions 4, 7, 14)
Successful teams and organizations typically put a lot of effort into developing future leaders. If you identify and develop competent managers and supervisors, you'll ensure that you have people trained and ready to fill new leadership positions, rather than being forced to recruit unproven people externally.
These programs rely heavily on choosing the right people to involve. Start tracking leadership potential from the very early stages of a person's employment. Talent management initiatives will help you focus on and retain the best people. These initiatives will also help you recruit top talent, and create a high performance culture.
Make an effort to identify strong performers early on – this will help you ensure that you reward the best and brightest on your team with appropriate promotion opportunities.
However, be sure to promote people for their potential to succeed in the leadership role: if, instead, you use promotion as a general reward for good performance, this may lead to the Peter Principle – in other words, you may promote a person beyond his or her skills and competencies.
(Question 2, 9, 12)
Not everyone wants to be a leader. However, every person can achieve his or her full potential. So, whatever the skill set, expertise, or position, your people should be encouraged to learn throughout their careers.
Look for ways to train staff on a daily basis through prompt and effective feedback, and offer training courses and programs to help people develop the specific skills they need. Whether you do this in-house or send people to outside training, your team should know that learning is directly connected to successful performance.
Communicate this attitude from the start. During people's induction to your team, emphasize your commitment to ongoing professional development. Encourage people to come to you with training ideas and career development plans. Make career development a strategic objective. When people can map out career paths within your team and organization, this improves staff retention and increases the likelihood that they'll develop the skills they need for the future – as well as for today.
The Bite-Sized Training session Training for Non-Trainers will help you plan specific training interventions.
(Question 1, 13, 16)
In many organizations, retaining and sharing organizational knowledge is critical to success. Managing knowledge is another great way to provide development opportunities for your staff as they share ideas and expertise with one another, identify best practices, and look for ways to work more efficiently with one another. Whenever people start talking about work practices, you'll probably find ways to inspire and innovate, which is exciting for individuals as well as useful for the organization.
Create simple ways of sharing ideas, like developing a company wiki or having regular roundtable meetings to discuss issues and find answers.
Another powerful way to retain knowledge within your organization is through Succession Planning. Identify people who can take over key positions when those positions become open. (Typically, this is used in retirement situations, where the person holding the position acts as a mentor and transfers his or her knowledge to a trainee.)
There are many other ways for people to pass on their knowledge – including mentoring others, preparing an orientation-type book or document, or even conducting on-the-job training. People who have been with the company for a long time, or who have held top positions, have a wealth of information that isn't easily acquired, except through experience. So allowing other people to have access to this information and experience can be a fantastic development opportunity.
Similarly, it is often useful to conduct exit interviews with people who leave the organization. Ask these people for feedback, and then use this feedback to identify training needs, develop people, and improve operations.
(Questions 5, 8, 11)
Perhaps the best way to develop people is to support and encourage their training and growth. From informal coaching to mentoring staff for long-term development, show your team members that you truly care that they improve their skills and develop a satisfying career. This is highly motivational – and it's almost guaranteed to improve performance.
As a coach and mentor, remember that your primary role is to help people better understand their positions. It's not your job to tell them what to do or how to do it – it's far better for you to ask questions to help them develop their own solution. Use the GROW model and provide feedback-based coaching to improve your coaching sessions, and you'll help your team members develop skills and abilities they'll keep throughout their careers.
The advantage here is that both the coach and the mentor can benefit from the relationship. When you have an opportunity to think about your own experiences and share them with others, you're learning and developing yourself. This willingness to support other people's development sets a great example for future leaders within your organization, and it contributes to a positive culture of training and development.
Your commitment to training and developing your people is a major factor in determining the ongoing success of your team and organization.
By making a commitment to developing and training your team, you send a clear message that you care about your people, and that you're willing to support their growth and job satisfaction. This helps you retain good people, and ensures that your organization has the skills it needs in the future.
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