Use this simple tool to encourage your team members to reflect on their experiences.
Many people find that they learn best from experience.
However, if they don't reflect on their experience, and if they don't consciously think about how they could do better next time, it's hard for them to learn anything at all.
This is where Gibbs' Reflective Cycle is useful. You can use it to help your people make sense of situations at work, so that they can understand what they did well and what they could do better in the future.
Professor Graham Gibbs published his Reflective Cycle in his 1988 book "Learning by Doing." It's particularly useful for helping people learn from situations that they experience regularly, especially when these don't go well.
Gibbs' cycle is shown below.
Gibbs' original model had six stages. The stage we haven't covered here is "Analysis" – we've included this as part of the Evaluation stage.
You can use the model to explore a situation yourself, or you can use it with someone you're coaching – we look at coaching use in this article, but you can apply the same approach when you're on your own.
To structure a coaching session using Gibbs' Cycle, choose a situation to analyze and then work through the steps below.
First, ask the person you're coaching to describe the situation in detail. At this stage, you simply want to know what happened – you'll draw conclusions later.
Consider asking questions like these to help him describe the situation:
Next, encourage him to talk about what he thought and felt during the experience. At this stage, avoid commenting on his emotions.
Use questions like these to guide the discussion:
It might be difficult for some people to talk honestly about their feelings. Use Empathic Listening at this stage to connect with them emotionally, and to try to see things from their point of view.
You can use the Perceptual Positions technique to help this person see the situation from other people's perspectives.
Now you need to encourage the person you're coaching to look objectively at what approaches worked, and which ones didn't.
If appropriate, use a technique such as the 5 Whys to help your team member uncover the root cause of the issue.
Once you've evaluated the situation, you can help your team member draw conclusions about what happened.
Encourage him to think about the situation again, using the information that you've collected so far. Then ask questions like these:
You should now have some possible actions that your team member can take to deal with similar situations more effectively in the future.
In this last stage, you need to come up with a plan so that he can make these changes.
Once you've identified the areas he will work on, get him to commit to taking action, and agree a date on which you will both review progress.
This tool is structured as a cycle, reflecting an ongoing coaching relationship. Whether you use it this way depends on the situation and your relationship with the person being coached.
Graham Gibbs published his Reflective Cycle in 1988.
There are five stages in the cycle:
You can use it to help team members think about how they deal with situations, so that they can understand what they did well, and so that they know where they need to improve.
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