Engaged team members make a valuable contribution.
"Excuse me, I'm the new program office administrator, and I need to book a hotel for a meeting. Could you help me with that?" you ask another administrator.
"Uh, just go on the intranet," replies your colleague, who then turns back to the person sitting next to her and resumes her conversation about her weekend plans.
"Okay..." you might reply uncomfortably, even though you've already spent half an hour trying to find the right web page.
Sound familiar? You've just encountered a "disengaged" employee. If you had a workforce full of disengaged employees, how devastating would that be to your business?
Disengaged people exist in all types of businesses, across all industries. You can spot them by their indifferent, blasé attitudes. They don't care about the company, they probably don't like their jobs, and they send negative signals everywhere they go.
Disengaged people are like poison – they don't perform their own jobs well, they drive customers away, and they have a bad influence on your other staff. Yet few people start off disengaged. It's typically a process that happens over time, as employee and employer expectations grow further and further apart.
Fortunately, you can re-engage members of your team and build back their pride and commitment. But you'll need to make a continuous effort and a strong investment in positive human capital management techniques.
The first step is to...
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