Rumors in the Workplace

Managing and Preventing Them

Gossiping: It's not nice and it's not professional!

© iStockphoto/phildate

Rumors. If you haven't been a victim of one, you may have participated in one.

The whispers when a colleague is fired. The looks of understanding when two co-workers routinely "stay late to catch up on paperwork" on the same evening. The emails back and forth guessing at which department will suffer the largest budget cuts.

It's difficult not to become involved in gossip at work. After all, people like gossip and interesting bits of information: you only have to look at the number of celebrity-focused publications to realize that we have a huge appetite for discussing other people's lives. At work, however, this type of interaction is harmful and costly. It wastes time, damages reputations, promotes divisiveness, creates anxiety, and destroys morale.

So why do people start and spread rumors? Much of it has to do with our need to make sense of what's happening around us. To understand what's going on, people talk to one-another. And, together, they fill in the holes in the story with a little bit of fact – and a lot of guesswork. This new story spreads, with bits and pieces added along the way, until you have an out-of-control rumor spreading throughout your company.

Why Rumors Start

Rumors often grow because people like to be "in the know." Knowledge is power, and that's why the people with the least amount of power in an organization can often be the ones to start and spread rumors. It can make them feel important if they're seen to know things that others don't.

This knowledge is at the center of why and how rumors start and spread. Insufficient knowledge or incomplete information are often to blame. Consider these examples:

  • People don't know why a colleague was fired, so they make up a reason based on some limited knowledge or insignificant fact. "I saw John override the cash register the other day without a supervisor present. Maybe he stole some money and that's why he went."
  • People see a pattern of behavior between two individuals and they add their own explanation. "Joseph and Samantha spend a lot of time together after hours ‘catching up on paperwork.' And just yesterday, they were sitting awfully close to each other in the meeting. I bet paperwork isn't all that's getting done after quitting time!"
  • People know that budget meetings are being held, and they're all behind closed doors and kept very quiet. To help these people deal with the stress, they try to gain some control and predict the outcome. "When Steve came out of the budget meeting today, he looked really angry. The other day, he said how nervous he was about his presentation to the board. I bet he made mistakes and had his budget cut."

    Note:

    Some rumors, like the one in the second example, take on a more personal tone. These are generally what we think of as gossip. Gossip tends to be related to interpersonal relationships, and is often malicious in nature. It can get out of control quickly, and should be addressed promptly – before it leads to harassment or bullying  .

These rumors are typical of the things you'll face at work, and they spread because of a lack of accurate information. So, the best way to fight rumors is with good communication. When you communicate well, your team knows what's happening, and they trust that you'll keep them informed. Good communication within your team also means that you will become aware of any rumors that are starting, and you'll be able to address them quickly and effectively.

Dealing with rumors requires a two-pronged attack. Firstly, you need to set up an environment where rumors are not as likely to start. And secondly, you need to establish a pattern of open communication that allows you to remain aware of what's being said.

Preventing Rumors

  • Keep workers informed – When workers know what's going on within an organization, they don't need to guess as much. Use newsletters, weekly meetings, or regular updates via the intranet to let people know what's happening.
  • Communicate – When you face adversity in your business, keep the lines of communication open. This is when distrust and stress are likely to be highest. Whether it's communicating during a crisis  , dealing with a shrinking team  , or managing during a downturn  , it's fundamentally important to communicate clearly.
  • Be open and honest – When you can't reveal all of the information about a certain situation or event, be up front about it. People know when they aren't being told the whole story. Cut off the rumors from the start by explaining that you'll provide more information after you have all the details.
  • Establish transparency within your systems – Develop a promotion process that's clear and fair. Hold meetings behind closed doors only when absolutely necessary. Share industry reports and company performance data. The more people understand, the more they trust.
  • Practice Management By Wandering Around   – The closer you are to your team and to other workers, the easier it is to communicate information and the greater the sense of trust. This also gives you an opportunity to hear rumors when they start, instead of only after they're out of control.
  • Let people know that rumors are unacceptable – Establish a policy for dealing with rumors and gossip. Outline what you'll do to prevent rumors from starting, and address how you'll deal with the people who engage in this behavior. Talk about the effects of rumors in the workplace. The more that people understand why the behavior is damaging, the more likely they'll be to monitor their own participation.
  • Build a culture that promotes cooperation rather than competition – Putting people in direct competition with one another for reward and recognition creates an opportunity for conflict and resentment. This lays a foundation of distrust between people and departments, and it allows rumors to start and grow. It's a good idea to monitor the level of competitiveness within your organization on a regular basis, and then make adjustments as necessary.

Managing Rumors

  • Deal with rumors immediately – Rumors can spread quickly, and they can often change and grow far beyond the small bit of truth that caused them to start. When you hear of a rumor, talk to the people involved. Where appropriate, hold a meeting to address the rumor, and then communicate the truth. Again, if you can't provide all of the details, be honest – and restate your policy about rumor and gossip in the workplace.
  • Set a good example – When someone comes to you with an "interesting" or entertaining story, refuse to get involved. When you hear a story from someone other than a direct source, ask questions. Do what you can to find out the truth. Talk to your boss about what you heard. Again, this keeps the lines of communication open between different channels, and it helps stop rumors.
  • Watch for patterns with rumors – If a certain type of rumor continues to spread, this may mean that you need to provide more information or more regular updates. If a particular person seems to start or spread rumors often, address the situation directly. Rumors affect productivity, so you must deal with them directly as a performance issue.
  • Regularly audit your rumor behavior – Also, encourage your team to do the same. Think about what you might have done over the past month or two to spread rumors. Ask yourself why you participated. Prepare a plan of action so that you'll be less tempted to get involved in the future. If everyone holds themselves a bit more accountable for rumors in the workplace, their frequency – and their negative consequences – will drop.

Key Points

Rumors at work aren't likely to disappear. It's human nature to want to know what's happening around us, and when people don't have complete information, they may fill in the gaps with suppositions that may not be accurate. Fortunately, a little bit of accurate information goes a long way to stop the need to spread rumors.

Focus on open, honest, and regular communication. It's also important to build a culture of mutual respect and integrity. Rumors are spread by people, so you can stop rumors at the source by talking about the negative effects of rumors and gossip, and by outlining your expectations. You probably won't ever stop rumors completely, however, you can use these strategies to create more harmony and trust within your work team.

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Comments (8)
  • Yolande wrote Over a month ago
    Thanks for a great comment hannahmayers! I agree with you: if you choose to make office rumours your 'truth', then I'm afraid you're in for a hard time. Prove their lies by living the truth and you will win hands down.
  • hannahmayers wrote Over a month ago
    Office rumors... One of the unavoidable things in the workplace. I believe office rumors are caused by envy, jealousy, misjudgment and because you're being TRUE. Most of the time, it's very easy to judge others, but it's very hard to commend them. I believe office rumors can make or break a career (although most of the time, rumors break). If you take these office rumors as challenges to strive better (and prove these rumors wrong) each day, then for sure, your boss will notice and give you credit for your hard work. But if you take these rumors negatively, for sure, your job will be lost.
  • lulu wrote Over a month ago
    Yes, great advice Malcorks and I wish more managers were like you. You communicated clearly and specifically, minimising the chance for rumour building and speculation. I think some supervisors and middle management try to 'get onside' with their staff by being drawn into the gossip and rumours. As you rightly put it - sometimes they have to be instructed quite firmly.

    At the end of the day we are trying to keep staff feeling valued, safe and happy in their work. Good clear timely communication is the key.

    Lulu
  • Dianna wrote Over a month ago
    Excellent words of advice! Thanks malcorks.

    Dianna
  • malcorks wrote Over a month ago
    This article is so true. Having worked in an organisation going through redundancy and being the one making people redundant, I had to chastise a number of my junior managers for coming up to me and saying "Have you heard?". Throughout the whole process I gave 5 official announcements.

    At each announcement I stated, unless you hear from me, regard the comments as pure speculation. In doing so we were able to communicate the issues we were dealing with effectively and those managers who continued to gossip were very quickly brought into line.

    The unfortunate thing is, it's human nature and as much as you ask managers to stick to the official line, sometimes they have to be instructed quite firmly.
  • Yolande wrote Over a month ago
    Hi all

    Thanks for sharing your experience with us. Lulu, I've also experienced this in the past:
    When there is a 'secret squirrel' type management (and I have experienced this very recently), then trust goes out the window. Staff 'think' the worst all the time, they huddle and gossip, they resent management, they lose motivation. Once that has happened, it is quite difficult to regain the trust of employees and spreading rumours and being distrustful of management almost becomes a type of 'culture' in a company. As you say, clear guidelines or at least recognizing peoples' need to know and telling them that an issue will be dealth with when the time is right, goes a long way in ensuring good working relationships.

    Kind regards
    Yolandé
  • lulu wrote Over a month ago
    This is such an important issue for workplaces. That is why I set up my own business focussing on workplace communication, valuing staff, reward and recognition and workplace bullying.

    The communication issue is probably the biggest. So many senior managers don't see the need to communicate well with staff - it's sort of a 'need to know' basis - but without clear communication, staff start to mistrust, gossip and make up rumours as the article explained.

    I think if all organisations identified the communication preferences of staff (I have a simple tool that I use in trainings), then you understand communication styles of each other and management, clearly see how communication needs to be within your team and understand why sometimes there is a breakdown - it's so easy to remedy when you know the communication types in your team.

    You also need a policy supporting clear communication, a good respectful workplace, zero tolerance to bullying - then people are held to account. The organisation is held to account, to continue with that open communication policy. Of course there are always times when it's not appropriate to share information with staff, but there is always a way to at least let them know that the situation is being dealt with, or staff are being supported, or that staff will be informed when the time is right.

    When there is a 'secret squirrel' type management (and I have experienced this very recently), then trust goes out the window. Staff 'think' the worst all the time, they huddle and gossip, they resent management, they lose motivation.

    This is such a good reminder, that good communication will retain staff, keep staff engaged and motivated and will create a respectful and trusting environment.

    Lulu
  • ladyb wrote Over a month ago
    We're dealing with a rumor around our workplace regarding unionization. It has created such a divide between people and part of the problem is our (management) response to the issue when it first surfaced. Instead of just addressing the issue and acknowledging that we had a union organizer infiltrate our staff at a particular location. He was able to stir up some real discontent in the short three months he was with us. We chose to keep it hush-hush hoping the whole ordeal would just go away. And worse, we tried to go back to "business as usual" despite all the negativity that was brought to the surface by this fellow. And so instead of a simple discussion with employees about the issue now we are having to do some real damage control.

    Brynn

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