Anger Management

Williams' 12 Strategies for Controlling Aggression

Angry bull

Anger can be incredibly destructive.

© iStockphoto/Cybermama

Anger is an acid that can do more harm to the vessel in which it is stored than to anything on which it is poured. – Mark Twain, American author

All of us experience anger from time to time. It's a normal, commonly experienced emotion.

However, anger can be incredibly destructive if we don't know how to control it. Frequent or misplaced anger can hurt our reputations, destroy our relationships, limit our opportunities, and even damage our health.

In this article, we'll look at what anger is, and what its consequences can be. We'll also look at 12 strategies that we can use to control anger and aggression.

Understanding Anger

According to psychologist T.W. Smith, anger is "an unpleasant emotion ranging in intensity from irritation or annoyance to fury or rage."

Every day, we can experience things that could make us angry. Common causes include feelings of:

  • Frustration.
  • Hurt.
  • Harassment.
  • Injustice, regardless of whether real or perceived.

Other causes include:

  • Requests or criticisms that we believe are unfair.
  • Threats to people, things, or ideas that we hold dear.

People experience anger in different ways and for different reasons. Something that makes you furious may only mildly irritate someone else. This subjectivity can make anger difficult to understand and manage. It also highlights that your response to anger is up to you.


To understand how well you currently manage your anger, take our How Good Is Your Anger Management?   self-test.

The Dangers of Anger

An appropriate level of anger energizes us to take proper actions, solve problems, and handle situations constructively.

However, uncontrolled anger leads to many negative consequences, especially in the workplace. For instance, it can damage relationships with our bosses and colleagues; and it can lead people to lose trust and respect for us, especially when we react instantly and angrily to something that we've misperceived as a threat.

Anger also clouds our ability to make good decisions and find creative solutions to problems. This can negatively affect our work performance.

Frequent anger poses health risks too. One study found that people who get angry regularly are more likely to suffer from coronary heart disease, eating disorders, and obesity. Research has also found a correlation between anger and premature death. Further studies have found that there is a link between anger and conditions such as anxiety and depression.

Managing Anger

We manage anger when we learn to defuse it before it becomes destructive.

Below, we've outlined 12 strategies that you can use to control anger when you experience it. These reflect an abridged version of 17 strategies that Drs Redford Williams and Virginia Williams described in their best-selling book, "Anger Kills."

1. Acknowledge That you Have a Problem

If you find it difficult to manage your anger, the first thing you need to do is to be honest with yourself and acknowledge that you have a problem.

You can then make a plan to deal with it.

2. Keep a Hostility Log

Do you know what causes your anger? Chances are, you don't understand why you react angrily to some people or events.

Download our hostility log worksheet to monitor the triggers and the frequency of your anger. When you know what makes you angry, you can develop strategies to channel it effectively.

3. Use Your Support Network

Let the important people in your life know about the changes that you're trying to make. They can motivate and support you if you lapse into old behaviors.

These should be give-and-take relationships. Put some time aside every day to invest in these relationships, especially with close friends and family. You need to be there for them, just as they're willing to be there for you.

You can alleviate stress when you spend time with people you care about. This also helps you control your anger.

4. Interrupt the Anger Cycle

When you start to feel angry, try the following techniques:

  • Yell "Stop!" loudly in your thoughts. This can interrupt the anger cycle.
  • Use physical relaxation techniques like deep breathing   or centering  .
  • Count to 20 before you respond.
  • Manage your negative thoughts with imagery   and positive thinking  .
  • Close your office door or find a quiet space, and meditate   for five minutes.
  • Distract yourself from your anger – visit your favorite website, play a song that you like, daydream about a hobby that you enjoy, or take a walk.

Another approach is to consider the facts of the situation, so that you can talk yourself out of being angry.

To use this strategy, look at what you can observe about the person or situation, not what you're inferring about someone's motivations or intentions. Does this situation deserve your attention? And is your anger justified here?

When you look only at the facts, you'll likely determine that it's unproductive to respond with anger.

5. Use Empathy

If another person is the source of your anger, use empathy   to see the situation from his or her perspective.

Be objective here. Everyone makes mistakes, and it is through mistakes that people learn how to improve.

6. See the Humor in Your Anger

Learn to laugh at yourself and do not take everything seriously. The next time you feel tempted to lash out, try to see the humor in your expressions of anger.

One way to do this is to "catastrophize" the situation. This is when you exaggerate a petty situation that you feel angry about, and then laugh at your self-importance.

For example, imagine that you're angry because a sick team member missed a day of work. As a result, a report you were depending on is now late.

To catastrophize the situation, you think, "Wow, she must have been waiting months for the opportunity to mess up my schedule like this. She and everyone on the team probably planned this, and they're probably sending her updates about how angry I'm getting."

Obviously, this grossly exaggerates the situation. When you imagine a ridiculous and overblown version of the story, you'll likely find yourself smiling by the end of it.

7. Relax

Angry people let little things bother them. If you learn to calm down, you'll realize that there is no real need to get upset, and you'll have fewer angry episodes.

Regular exercise   can help you relax in tense situations. When possible, go for a walk, or stretch and breathe deeply whenever you start to feel upset.

You will also feel more relaxed when you get enough sleep   and eat a healthy diet.

Dehydration can often lead to irritability too, so keep hydrated throughout the day by drinking plenty of water.

8. Build Trust

Angry people can be cynical. They can believe that others do things on purpose to annoy or frustrate them, even before anything happens. However, people often focus less on you than you might think!

Build trust   with friends and colleagues. That way, you'll be less likely to get angry with them when something goes wrong. You'll also be less likely to attribute the problem to malicious intent on their part.

To build trust, be honest with people. Explain your actions or decisions when you need to, and always keep your word. If you do this consistently, people will learn that they can trust you. They'll also follow your lead, and you'll learn that you can trust them in return.

9. Listen Effectively

Miscommunication contributes to frustrating situations. The better you listen to what someone says, the easier it is to find a resolution that doesn't involve an angry response.

So, improve your active listening skills  . When others are speaking, focus on what they're saying, and don't get distracted by formulating your response before they've finished. When they're done speaking, show that you listened by reflecting back what they have just said.

10. Be Assertive

Remember, the word is "assertive," not "aggressive." When you're aggressive, you focus on winning. You care little for others' feelings, rights, and needs. When you're assertive, you focus on balance. You're honest about what you want, and you respect the needs of others.

If you're angry, it's often difficult to express yourself clearly. Learn to assert yourself   and let other people know your expectations, boundaries, and issues. When you do, you'll find that you develop self-confidence, gain respect, and improve your relationships.

11. Live Each Day as if it's Your Last

Life is short. If you spend all of your time getting angry, you're going to miss the many joys and surprises that life offers.

Think about how many times your anger has destroyed a relationship, or caused you to miss a happy day with friends and family. That's time that you'll never get back.

However, you can prevent this from happening again – the choice is yours.

12. Forgive and Forget

To ensure that you make long-term changes, you need to forgive people who have angered you.

It's not easy to forget past resentments, but the only way to move on is to let go of these feelings. (Depending on what or who is at the root of your anger, you may have to seek a professional's help to achieve this.)

So, start today. Make amends   with one person that you've hurt through your anger. It might be difficult, but you'll feel better afterwards. Plus, you'll be one step closer to healing the relationship.


These strategies are only a general guide. If anger continues to be a problem, you might need to seek the help of a suitably qualified health professional, especially if your anger hurts others, or if it causes you physical pain or emotional distress.

Key Points

Anger is a powerful force that can jeopardize your relationships, your work, and your health, if you don't learn to manage it effectively.

To manage anger, acknowledge that you have a problem, keep a hostility log, and build a support network based on trust.

Also, use techniques to interrupt your anger, listen, empathize, be assertive with others, and learn to relax, as well as laugh at yourself.

Finally, don't let anger get in the way of the joys in life, and learn to forgive people that who make you angry.

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Comments (9)
  • Yolande wrote Over a month ago
    Thanks for sharing this with us, Paul. And well done on working on the issue to improve it.

    Mind Tools Team
  • Paul wrote Over a month ago
    Thanks for these 12 excellent strategies on the difficult issue of anger management! I used to have some serious anger issues myself and people close to me told me I was out of control and I knew it too but all I could do was despair because I didn’t know what to do about it. Then I found asimple but effective 3-step strategy. It not only saved my marriage but also my job and my sanity. I've written an article with particular regards to road rage entitled: "Anger Management Quick Trick — how to control your anger in 60 seconds or less!" which I'd be glad to share. To find out more about it, just visit me at:
  • William wrote Over a month ago
    In their book, Anger Kills, the authors list 17 strategies for effectively dealing with anger and reducing its effect. I used them in emotional intelligence workshops for years, asking participants to review and select one or two that that they might currently use.
  • sudatta_dg wrote Over a month ago
    Hi Midgie
    Nothing in particular...its more according to the situation...but I think I'd use it more in situations where the anger is sparked by people
    whom I trust or am close to, or where i realize that the person on the other side did a certain thing/spoke in a certain way without the intention of harming/hurting....
  • Midgie wrote Over a month ago
    Hi Sudatta_dg,
    Thanks for sharing your strategies like meditation and breathing. I also agree that sometimes 'forgive and forget' are a good strategies. The key is deciding when that is appropriate and when it is not.

    Do you have any thoughts as to how you make your decision to 'forgive and forget'?

  • sudatta_dg wrote Over a month ago
    Helpful read. I have personally found techniques like meditation, Reiki and breathing exercises to be very effective in managing anger. Also, I feel your suggestion "Forgive and Forget" works great!
  • James wrote Over a month ago
    Hi Everyone

    We’ve given this popular article a review, and the updated version is now at

    Discuss the article by replying to this post!


  • mayc wrote Over a month ago
    I've let anger and frustration get the better of me more than a few times. The work of making amends is SO not worth the few seconds of pleasure an outburst gives you!! I think I've been very good about keeping a lid on things and I have developed an understanding with a colleague where she agrees to let me vent on her and vice versa. It helps to talk about it with someone at work who you can trust. That way I'm not burdening my family and friends with work crap and I still have an opportunity to talk about it. Sometimes we look at ways to diffuse the situation but more often it's just a great way to get something off my chest with no judgment and no fear of reprisal.
  • rrrao wrote Over a month ago
    Hi Helena....

    I read the article in detail. Really it is a very good article. Good insights are given to cope with anger. I enjoyed reading the article and some of the points have really driven me how to manage anger, whenever, i am emotional.

    Kudos to mind tools to present such real life management tools.



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