Leadership by the New Generation

Bridging the Age Gap

Different generations, different approaches?

© iStockphoto

Picture this scenario: the leader of your long-established team has retired, and his replacement is a young manager, straight out of business school.

She's anxious to get going in the organization, and you hope that she'll bring some new life and energy into the company.

As the weeks go by, however, you begin to see growing discomfort and conflict between the older staff and this new team member. Your older colleagues think "the new kid" is overconfident, pushy, and too anxious to leave at precisely 5:00 p.m. The newcomer finds it hard to get support from her older colleagues. She's concerned that they can't (or won't) multitask, they're less confident with technology, and they're unwilling to share their hard-earned knowledge. As a result, cooperation is suffering.

How can you bridge this generation gap? And why is this important?

There's little doubt that the U.S. workforce is at a unique point in history (other countries face similar situations). As "Baby Boomers" – people born between 1946 and 1964 – begin to retire, a new generation is stepping into their shoes.

Generation X, or Gen X (born between 1965 and 1976), and Generation Y, or Gen Y (also called "Millennials," born between 1977 and 1998), have values and work styles that are completely different from the baby boomers. Finding ways to bridge the gaps within this new multigenerational workforce takes great skill – and it all starts with understanding how new generation leaders think, and what's important to them.

In the U.S., the drop in birth rate in the post baby boom years means that, by 2010, the number of people in the 35-44 middle management age group had dropped by nearly 20 percent. Many other major economies worldwide are facing similar demographic changes. One practical consequence of these statistics is that organizations have to work much harder to attract and retain good people.

New generation leaders are a scarce commodity, and should be nurtured as such.

Generations X and Y: What They Care About

The new generations   of leaders often have a completely different way of working from their older counterparts. (Keep in mind that not everyone in these generations fits the characteristics we'll talk about: we're going to make some huge generalizations here, however, hopefully these generalizations will be useful!)

For example, while boomers usually view long hours as evidence of loyalty and hard work, Gen X and Y tend to try to have more work/life balance. They've seen their parents' lack of quality of life, and the lack of loyalty companies showed to these hard-working parents in the 1990s, and they're not impressed.

They want flexible hours, more vacation time, continuous training, and telecommuting options. They expect to leverage technology to work efficiently, instead of staying late in the office to get everything done.

Boomers have traditionally felt that you have to "pay your dues" to your company – and if you hate your job, that's just part of life. Generations X and Y typically don't accept this; they want rewarding, intellectually stimulating work – and they don't want someone watching them too closely to check on their progress. These new groups are independent, creative, and forward thinking. They celebrate cultural diversity, technology, and feedback, and they prefer more of a "lattice" or individualized approach to management (as opposed to the traditional "corporate ladder").

The new generations also tend to like teamwork. Studies have shown that colleague relationships rank very high on Gen X and Y's list of priorities. Things like salary and prestige can often rank lower than boomers might expect, or might want for themselves.

Note:

Some people argue that differences between generations aren't as strong as are suggested here, and that people's life stage is often more significant (see our article on the Life/Career Rainbow   for more on this.)

Our opinion is that people are complex, and are affected by a range of different factors; and that life stage is, of course, important in the way that people think and behave. However, we also think that there are differences in attitude between generations, and these can lead to sometimes-profound misunderstandings.

Attracting and Retaining the New Generations

Many have talked about how Gen X and Y seem always ready to leave one company and move onto something better, as soon as there's an opportunity. While it's true that they usually won't stay with a job if they're unhappy – as boomers often did – this doesn't mean they aren't serious or loyal.

It simply means that if you want to keep the best and brightest leaders in your organization, you need to offer them an environment that's geared to their values.

Quite a few Fortune 500 companies have changed the way they work to meet the wants and values of these new generations. Here are some examples:

  • A major U.S. chemical company has eliminated its "corporate ladder" approach to management. There are no bosses, and there's no top and bottom in the chain of command. Instead, authority is passed around through team leaders, so everyone in the company has a sense of equality and involvement.
  • A large U.S. accounting firm gives four weeks of vacation to every new hire (most U.S. companies offer only two weeks). This firm also offers new parents classes on how to reduce their working hours to spend more time with their families.
  • A software company in Silicon Valley has no set office hours. Staff come in and work when they choose. Everyone gets paid time off every month to do volunteer work, and they get a six-week sabbatical every four years.

If you think these dramatic policies would never work and would be too costly, then remember – these are all profitable, highly productive companies with low staff turnover. They've made new rules, and they're successful.

Leadership Styles

So, what does all this say about the new generation's leadership styles? Well, it's easy to see that Gen X and Y are unlikely to lead in the same way the boomers did.

The new leaders value teamwork and open communication. They'll encourage collaboration, and they won't give direction and expect to be followed just because they're in charge. They want to understand their peers and other people's perspectives.

They'll spend more time building relationships with their teams than their predecessors did. Because they value their family time, they'll also give their staff enough time for personal lives. As a result, corporate culture might become less rigid than it is now, bringing more flexibility and a sense of fun.

As a result, if you're a member of a team whose leadership is being passed from an older generation leader to a new generation leader, you'll probably need to adjust to having more autonomy delegated to you, and you may find that the boss is not around as much to check on things.

This new generation values action, so they'll work more efficiently and productively to earn time off. They'll expect their team to work hard too, but they'll also know when it's time to leave the office and go play. One of the ways in which they gain this efficiency is by using technology. Although they themselves will usually get to grips with this easily, you may need to remind new generation leaders that other members of their team need more training and support than they do themselves, if they're to get up to the same speed with new applications.

But they'll also follow a leader who has heart. So if you have new generation managers in your team, then you'll probably have to prove your worth before they'll fully support you. But once you show them that worth, they'll follow you all the way.

Tips:

Here are some things you can do in your company to ensure that your new generation of leaders wants to stay.

  • Offer ongoing training, especially in skills like organization, time management, leadership, and communication. People in Gen X and Y usually love to learn new things, so opportunities to grow are high on their list of priorities.
  • Increase non-monetary benefits. Gen X and Y tend to value time as much as, if not more than, money. They have lives outside of work, and spending time with family and having fun are very important to them. Increase your vacation benefits and offer flexible working hours. These people are often busy parents who appreciate when a company understands that the traditional 9-to-5 day isn't always practical.
  • Give them freedom. Gen X and Y are often self-reliant and don't always look to a leader for direction. Their goal is to complete tasks in the most efficient way possible, while still doing them well. So don't force them to work under a management style that boomers often preferred, with the boss giving orders. Give them the freedom to make their own decisions.
  • Earn their loyalty and respect. Gen X and Y may not automatically be loyal to leaders, just because those leaders are in charge. Younger staff want open communication and leaders who are supportive and worthy of being followed.
  • Treat women and men as equals. Gen X and Y grew up with mothers who were often focused on their careers as well as their families. They're used to viewing women and men equally, so be sure you compensate both genders equally. If women feel they're the target of discrimination, you'll quickly lose them.
  • Be "green." The new generations have grown up with Earth Day and the threat of global warming. They want to make less of an impact on the environment. Studies have shown that people who work for companies with green initiatives have higher job satisfaction, and turnover is usually much lower.

Key Points

There's no doubt that the new generation of leaders has priorities that are often quite different from those of previous generations of leaders.

So if you want to hire and keep the best and brightest people, the ones who will lead your company into the future, then you must create a work environment that's tailored to their values and priorities.

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Comments (8)
  • Dianna wrote Over a month ago
    Hi meddins - welcome to the forum; it's wonderful to hear from you!

    Feeling micromanaged is frustrating for the best of us. Given the outlook and experience of people your age, it's probably much worse.

    Have you had a look at our article on Avoiding Micromanagement? ( http://www.mindtools.com/forums/viewtopic.php?t=698 ) There are some useful tips for the "micromanaged" near the end a some links to team building as well as Working With Powerful People; another great resource for you to check out. ( http://www.mindtools.com/forums/viewtop ... ful+people )

    I think much of your progress will come from opening up an honest dialogue with your boss regarding this issue. If you express it in terms of team performance and motivation that makes the conversation less personal and more about finding the best way to get the work done. That's often a good strategy when dealing with anything that is critical. The article also talks about tackling one thing at a time so don't expect enormous changes overnight - instead look for small steps and keep encouraging your team along the way. You might have to work double time to keep them engaged while you work things out with the boss. I wish you well. Please do post feedback on your progress and what works and what hasn't. Micromanagement is an issue that we can all relate to!!

    Talk soon,

    Dianna
  • meddins wrote Over a month ago
    As a Gen Y Supervisor, I found the article to be extremely accurate in terms of the needs and values of our generation.

    At this point in my career, I recently changed from one middle management job to another. At the same time, my old manager, (a Gen X'er,) had given me all the support and space that I needed to do a good job which is why I was given another opportunity I was not expecting.

    I am now two weeks into this new position, with a group made up of mainly Gen Y's with so much potential. However, I now have a new manager who is from the old school. A micro manager who is eager to put the fear of god into my new team, and over the past couple of months has more or less demoralized them. Knowing from past experiences with this person, confronting her about her approach to my team would only lead to serious conflict and resentment on both sides.

    What can I do to help explain how my generation works and tell her to stop micro managing me, while trying to lessen the conflict and resentment that will spawn from the conversation?
  • Yolande wrote Over a month ago
    I also loved this article and it made clear why I EXPECTED an employer to be technologically "up there".... Ironically though, the last employer I had before going on my own... I worked with the MD very closely and he often brought his cellphone to me and asked me to add a new contact or send an SMS... it was SO funny ...this millionaire guy who couldn't add contacts to his phone! Eventually we sat down one day and I taught him how to do it and let him practise until he got it right because I was afraid of the day I would leave and someone else wouldn't necessarily see the funny side of it all, but get frustrated with him. (The MD was a GREAT guy and I learnt a LOT from him - I still write his presentations and proposals and we often have coffee!)
    I also value my time and I love being able to be in charge of my own time - if I want to work in the middle of night (which I love) and go to gym at 11h00 in the morning (which I also love doing...) then I am free to do so...
    Incidentally, I have learnt a lot from a number of boomers that I have worked with and been employed by, but I also love working with Gen Y's because they teach me new things and new ways of "operating" and keep me up to date with what's hip and happening right now... We really all need one another, don't we?
    Regards
    Yolfsie
  • James wrote Over a month ago
    Hi Gosh

    I'm very glad that you liked it!

    Like you, I can certainly reflect on times where I've run up against this sort of generational difference in approach as, I'm sure, can many other members.

    Understanding where the mismatch in styles is coming from is useful, because it helps you transform an unhappy, conflicting situation into one where people can make allowances for one-another's preferred approaches.

    And great to hear that you're now in a situation that really suits you!

    James
  • gosh72 wrote Over a month ago
    cazz66: it seems this article was appreciated by cat lovers mostly

    Dianna: don't you consider changing your avatar?
  • gosh72 wrote Over a month ago
    Hi there,

    this article is simple marvellous! I have just left my workplace and I often asked myself what was the real reason. And look what!

    Yes, 90% it was this generation problem. As a Gen X I could not work in a corporate culture that highly supported this "old style" type of management.
    Yes, I really need more "independence", "space" and free time. Of course I was loyal to the company first (I wanted to spend here 30-40 years). However later I sadly realized I just do not fit here, so I have quitted and started a new life.

    Now I work from home, in a team with talented youngsters and I have really flexible work-time. Telling you the truth I really enjoy working but sometimes I am like a poet - I need inspiration - and work very late or early. Previously I had to sit in the office for 8 loooong hours even if I had absolutely nothing to do

    This article really explained me the roots of my (and even many others') problem stemming from working together with staff having different age.

    It seems this problem is really universal - I live in Hungary, worked for a US company and had an Italian boss. My boss was like a mother and baby boomer. She wanted to control everything. Although as a person she was fantastic and nice I and my colleagues were not able to work together with her. We were all Gen Xs (maybe with some GenYs)

    Cheers:
    Gosh
  • Dianna wrote Over a month ago
    That's a great point to keep in mind when designing any training program or communication. I know lots of training sessions are designed to fill a particular slot of time. Hence you get a lot of "filler"! High value does not have to equal high time commitment. So keeping up with technology and committing to finding the best and most efficient means possible to present your information is really important.

    Offering alternatives is a good idea too. The Book Club and Expert Interview sections of our Club are prime examples - some people like to download the MP3 versions and others prefer the transcript. Being able to meet a variety of preferences is always a great idea and usually worth the extra time or effort you have to put in.

    Dianna
  • caz66 wrote Over a month ago
    Hey Mind Tools, thanks for highlighting this! As a youngster, generational differences are something I've definitely experienced at work. It doesn't mean peole are hostile, but sometimes they older generation just don't understand how I like to do things. Don't get me wrong here, I love having their experience and calm wisdom to draw on, but I think they are still rooted in the pre-technology era they started work in sometimes. The other week we all had to go on a training session, which took all day, but honestly, the content could have been covered in an hour. We had to do lots of interactive exercises in groups - all quite fun, but SUCH a waste of time - if there had been a podcast of the main points, with a few voxpops thrown in, I would have learned the same stuff from my iPod while I was walking to work in the morning!

    Happy Friday everyone.

    Caro

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