Dealing with Difficult People

Learning to Fight Back... On Your Terms

Stay calm when dealing with difficult people.

© iStockphoto/killerb10

Imagine this scenario: You're heading into work, and you're anxious about walking in the door. It's not because you don't love your job. It's because of Phil. He constantly provokes and angers you, and you're not sure you can keep coping with the stress caused by his behavior.

Last week, he seemed to enjoy making you look bad in front of your boss. Yesterday, he was rude to you in front of your co-workers, and you didn't know what to say back. And today? You can't even guess what he's planning, but it's sure to make you miserable.

Do you have to deal with 'difficult' people at work? Do they create stress, cause negative emotions – and take up your valuable time? It's easy to feel you have no control over the situation. You may think you just have to put up with people who behave like that.

Life is far too short to accept being miserable, however. If you're faced with a difficult or rude person on a regular basis, then you must address the situation. This article will equip you with the strategies and techniques to do just that.

Access the Full Article

This resource is only available in full within the Mind Tools Club.

Learn More and Join Today

Already a Club member? Log in to finish this article.
Add this article to My Learning Plan

Where to go from here:

Join the Mind Tools Club

Click to join Mind Tools
Printer-friendly version
Return to the top of the page

Your Score
Create a Login to Save Your Learning Plan

This ensures that you don’t lose your plan.

Connect with…

Or create a Mind Tools login. Existing user? Log in here.
Log in with your existing Mind Tools details
Lost Username or Password
You are now logged in…

Lost username or password?

Please enter your username or email address and we'll send you a reminder.

Thank You!

Your log in details have been sent to the email account you registered with. Please check your email to reset your login details.

Create a Mind Tools Login
Your plan has been created.

While you're here, subscribe to our FREE newsletter?

Learn a new career skill every week, and get our Personal Development Plan workbook (worth $19.99) when you subscribe.

Thank You!

Please check your Inbox, and click on the link in the email from us. We can then send you the newsletter.