Managing Conflicting Priorities

Keeping People Satisfied

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Pam's client needs her to complete a project by the end of the week. The problem is that she has another, more urgent project that she needs to finish for another customer.

There's no way that she can finish both projects on time.

So, how does she tell her client that his project isn't as urgent as the other one she's committed to? And how can she do this without damaging their relationship?

Like Pam, many of us have situations where several people or teams are clamoring for our urgent attention. In this article, we'll look at a common-sense approach for managing conflicting priorities and for keeping everyone satisfied.

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