Which roles do you play most often?
As a manager, you probably fulfill many different roles every day.
For instance, as well as leading your team, you might find yourself resolving a conflict, negotiating new contracts, representing your department at a board meeting, or approving a request for a new computer system.
Put simply, you're constantly switching roles as tasks, situations, and expectations change. Management expert and professor Henry Mintzberg recognized this, and he argued that there are ten primary roles or behaviors that can be used to categorize a manager's different functions.
In this article, we'll examine these roles and see how you can use your understanding of them to improve your management skills.
Mintzberg published his Ten Management Roles in his book, "Mintzberg on Management: Inside our Strange World of Organizations," in 1990.
The ten roles are:
The 10 roles are then divided up into three categories, as follows:
Let's look at each of the ten roles in greater detail.
The roles in this category involve providing information and ideas.
The roles in this category involve processing information.
The roles in this category involve using information.
You can use Mintzberg's 10 Management Roles model as a frame of reference when you're thinking about developing your own skills and knowledge. (This includes developing yourself in areas that you consciously or unconsciously shy away from.)
First, examine how much time you currently spend on each role. Do you spend most of your day leading? Managing conflict? Disseminating information? This will help you decide which areas to work on first.
Next, get a piece of paper and write out all ten roles. Score yourself from 1-5 on each one, with 1 being "Very skilled" to 5 being "Not skilled at all."
Once you've identified your weak areas, use the following resources to start improving your abilities in each role.
Figureheads represent their teams. If you need to improve or build confidence in this area, start with your image, behavior, and reputation . Cultivate humility and empathy , learn how to set a good example at work , and think about how to be a good role model .
This is the role you probably spend most of your time fulfilling. To improve here, start by taking our quiz, How Good Are Your Leadership Skills? This will give you a thorough understanding of your current abilities.
To improve here, learn how to gather information effectively and overcome information overload . Also, use effective reading strategies , so that you can process material quickly and thoroughly, and learn how to keep up-to-date with industry news .
To be a good disseminator you need to know how to share information and outside views effectively, which means that good communication skills are vital.
Learn how to share organizational information with Team Briefings . Next, focus on improving your writing skills . You might also want to take our communication skills quiz , to find out where else you can improve.
To be effective in this role, make sure that you know how to represent your organization at a conference . You may also want to read our articles on delivering great presentations and working with the media (if applicable to your role).
To improve here, build on your change management skills, and learn what not to do when implementing change in your organization. You'll also need to work on your problem solving and creativity skills , so that you can come up with new ideas, and implement them successfully.
To improve as a resource allocator, learn how to manage a budget , cut costs , and prioritize , so that you can make the best use of your resources. You can also use VRIO Analysis to learn how to get the best results from the resources available to you.
You might also want to read our article on role-playing – this technique can help you prepare for difficult negotiations.
Mintzberg's 10 Management Roles model sets out the essential roles that managers play. These are:
You can apply Mintzberg's 10 Management Roles model by using it as a frame of reference when you want to develop your management skills. Work on the roles that you fulfill most often as a priority, but remember that you won't necessarily fulfill every role as part of your job.
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