Do some leadership styles work better in certain situations?
What is your natural leadership style? Do you focus on completing tasks, or on building relationships with your team? Have you considered that this natural leadership style might be more suited to some situations or environments than it is to others?
In this article, we'll explore Fiedler's Contingency Model, and look at how it can highlight the most effective leadership style to use in different situations.
The Fiedler Contingency Model was created in the mid-1960s by Fred Fiedler, a scientist who helped advance the study of personality and characteristics of leaders.
The model states that there is no one best style of leadership. Instead, a leader's effectiveness is based on the situation. This is the result of two factors – "leadership style" and "situational favorableness" (later called "situational control").
Identifying leadership style is the first step in using the model. Fiedler believed that leadership style is fixed, and it can be measured using a scale he developed called Least-Preferred Co-Worker (LPC) Scale (see Figure 1).
The scale asks you to think about the person who you've least enjoyed working with. This can be a person who you've worked with in your job, or in education or training.
You then rate each factor based on this person and add up your scores. If your total score is high, you're likely to be a relationship-orientated leader. If your total score is low, you're more likely to be task-orientated leader.
Figure 1: Least-Preferred Co-Worker Scale
|Unfriendly||1 2 3 4 5 6 7 8||Friendly|
|Unpleasant||1 2 3 4 5 6 7 8||Pleasant|
|Rejecting||1 2 3 4 5 6 7 8||Accepting|
|Tense||1 2 3 4 5 6 7 8||Relaxed|
|Cold||1 2 3 4 5 6 7 8||Warm|
|Boring||1 2 3 4 5 6 7 8||Interesting|
|Backbiting||1 2 3 4 5 6 7 8||Loyal|
|Uncooperative||1 2 3 4 5 6 7 8||Cooperative|
|Hostile||1 2 3 4 5 6 7 8||Supportive|
|Guarded||1 2 3 4 5 6 7 8||Open|
|Insincere||1 2 3 4 5 6 7 8||Sincere|
|Unkind||1 2 3 4 5 6 7 8||Kind|
|Inconsiderate||1 2 3 4 5 6 7 8||Considerate|
|Untrustworthy||1 2 3 4 5 6 7 8||Trustworthy|
|Gloomy||1 2 3 4 5 6 7 8||Cheerful|
|Quarrelsome||1 2 3 4 5 6 7 8||Harmonious|
The model says that task-oriented leaders usually view their LPCs more negatively, resulting in a lower score. Fiedler called these low LPC-leaders. He said that low LPCs are very effective at completing tasks. They're quick to organize a group to get tasks and projects done. Relationship-building is a low priority.
However, relationship-oriented leaders usually view their LPCs more positively, giving them a higher score. These are high-LPC leaders. High LPCs focus more on personal connections, and they're good at avoiding and managing conflict. They're better able to make complex decisions.
Next, you determine the "situational favorableness" of your particular situation. This depends on three distinct factors:
Think about the person who you've least enjoyed working with, either now or in the past.
Rate your experience with this person using the scale in Figure 1, above. According to this model, a higher score means that you're naturally relationship-focused, and a lower score means that you're naturally task-focused.
Answer the questions:
Figure 2 shows a breakdown of all of the factors we've covered: Leader-Member Relations, Task Structure, and Leader's Position Power. The final column identifies the type of leader that Fiedler believed would be most effective in each situation.
Figure 2: Breakdown of Most Effective Leader Style
|Leader-Member Relations||Task Structure||Leader's Position Power||Most Effective Leader|
For instance, imagine that you've just started working at a new company, replacing a much-loved leader who recently retired. You're leading a team who views you with distrust (so your Leader-Member Relations are poor). The task you're all doing together is well defined (structured), and your position of power is high because you're the boss, and you're able to offer reward or punishment to the group.
The most effective leader in this situation would be high LPC – that is, a leader who can focus on building relationships first.
Or, imagine that you're leading a team who likes and respects you (so your Leader-Member relations are good). The project you're working on together is highly creative (unstructured) and your position of power is high since, again, you're in a management position of strength. In this situation a task-focused leadership style would be most effective.
There are some criticisms of the Fiedler Contingency Model. One of the biggest is lack of flexibility. Fiedler believed that because our natural leadership style is fixed, the most effective way to handle situations is to change the leader. He didn't allow for flexibility in leaders.
For instance, if a low-LPC leader is in charge of a group with good relations and doing unstructured tasks, and she has a weak position (the fourth situation), then, according to the model, the best solution is to replace her with a high-LPC leader – instead of asking her to use a different leadership style.
There is also an issue with the Least-Preferred Co-Worker Scale – if you fall near the middle of the scoring range, then it could be unclear which style of leader you are.
There have also been several published criticisms of the Fiedler Contingency Model. One of the most cited is "The Contingency Model: Criticisms and Suggestions," published in the Academy of Management Journal, Vol. 13, No. 3. The authors say that, even under the best circumstances, the LPC scale only has about a 50 percent reliable variance. This means that, according to their criticism, the LPC scale may not be a reliable measure of leadership capability.
It's also perfectly possible that your least preferred co-worker is a genuinely confused, unpleasant or evil person (they do exist) - if you are unfortunate enough to have encountered such a person just once in your career, then you might always be categorized as a low-LPC leader, however people-oriented you actually are.
The Fiedler Contingency Model asks you to think about your natural leadership style, and the situations in which it will be most effective. The model says that leaders are either task-focused, or relationship-focused. Once you understand your style, it says that you can match it to situations in which that style is most effective.
However, the model has some disadvantages. It doesn't allow for leadership flexibility, and the LPC score might give an inaccurate picture of your leadership style.
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