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Learn to thrive when you must regularly suppress your true emotions.
© iStockphoto/mediaphotos
Dan works as a customer service manager for a global organization. Although he likes his job, he often struggles to cope with the emotional demands that go along with it.
For example, Dan has to demonstrate certain behaviors, and follow specific protocols, when talking with clients. He has to use a script when customers make complaints over the phone, and he needs to take a sympathetic role when people are upset. He also has to avoid showing negative emotions, such as anger or frustration, when he's dealing with unreasonable customers.
Over time, Dan has increasingly felt empty, emotionally drained, and disengaged from his work. He arrives home each day feeling exhausted, and he has little emotional energy left for his family.
Dan started his career believing that he could make a difference, but he's now considering moving to a different position.
Emotionally demanding roles like Dan's are more common than you might think, and, if you work in a job like this, you might have experienced some of these issues. Not only are these types of roles challenging, they can threaten your health and well-being.
In this article, we'll look at what you need to know and do to work successfully in an emotionally demanding role.
Emotionally demanding roles typically require
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