Conditions of Service
All products that can be ordered
from this website are protected by copyright. We
own the right to license them to you. They may not be
downloaded, used or copied without our permission.
Our permission to you to use
them is granted only if you license the products from
us in accordance with these terms.
These terms apply when you use our online
ordering service to purchase Mind Tools products. Before proceeding
to place an order, we ask that you read these terms carefully
- they contain useful advice on how to use our online ordering
If you do not agree to these terms, then
you must not use our ordering service. Do not tick the check
box on the Order Form accepting terms and conditions, and do
not proceed further with the order process.
If you do agree to these terms, please read
this page and then check the box at the foot of the Order Form.
You will then be able to place an order with us subject to these
“We” are Mind Tools Limited,
a company registered in England under registered number 4829074,
with a VAT number of 840 1273 62 and registered office at Hardwick
House, Prospect Place, Swindon, SN1 3LJ.
Our business address is 2nd Floor, 145-157 St John Street, London, EC1V 4PY, United Kingdom. You can contact us
by post at the above address, by email to our customer
services team or by phone to +44 20 7788 7978. If you contact
us by email, please allow us one working day to get back to
you to allow for time zone differences.
We care very much about the standard of the
service we offer to our customers. Please contact us using the
contact details above if you are dissatisfied in any way - we
will try to do our best to solve any problems that arise.
Forming a contract with us
We do not offer to sell any of
the products appearing in this website to you. Instead,
we are inviting you to place an order with us and we reserve
the right to decline any such order received from you in
our absolute discretion.
If we accept your order, we will
notify you on acceptance, and a legally binding contract
will be formed between us at the time of sending such notification
to you. You can record this contract by printing this page,
your order form, and your acceptance email.
If we decline your order, your
debit, credit or charge card will not be charged.
In placing an order with us you
agree to be bound by the terms set out below. We may vary
such terms at any time.
The contract formed between us will be for the supply and
download of the product(s) you specify in the order form.
On formation of the contract, we will supply any physical
product ordered and provide the download links for digital
Payment must be debit, credit or charge card as specified
by you in the order form. On entry of your name, address and
product details, you will be taken to a secure credit card
entry page hosted by WorldPay (WorldPay is a subsidiary of
the Royal Bank of Scotland).
- We offer all customers a 365 day money back guarantee. If
you are not completely happy with the product or products you
buy from us, let us know by post or email within 365 days of
downloading them and you will receive a full refund on return
of the product or products, with no questions asked. We regret
that we cannot accept oral cancellations unless these are confirmed
by post or email. This does not affect your statutory rights.
- We do not take responsibility for any event which is outside
our reasonable control nor for any consequential loss arising
from such an event. Please be aware that to the extent permitted
by law, we do not accept liability in respect of this website,
your use of it or our on-line ordering service.
- We promise to comply with the Data Protection Act 1998 in
respect of any personal data you supply to us under the contract
which you can read by clicking here.
- We regret that we cannot accept orders from those under 18.
- No third party may rely on any term of the contract between
us under the Contracts (Rights of Third Parties) Act 1999.
- These terms and the contract between us shall be governed
by English law and you and we submit to the exclusive jurisdiction
of the English Courts.
If you agree to be bound by the above terms,
please click the check box at the foot of the order form and
proceed with your order. If you do not agree, do not check this
box. You will not then be able to place an order.
If you have any queries over the terms of
this agreement, please contact our customer
services team .
Mind Tools products are provided by Mind Tools
Ltd or, in the case of customers located in the United States
of America, in Canada or in Mexico, by Mind Tools North America
Limited. For order processing, guarantee or any other inquiries,
please contact us at of 2nd Floor, 145-157 St John Street, London, EC1V 4PY, United Kingdom, on +44 (0) 20 7788 7978, or by
email. Our help desk is open during normal working hours.
Please allow 24 hours for a response to allow for time zone