Creating a Flexible Workforce

Managing in China

Train your team to be more flexible.

© iStockphoto/track5

Imagine that the person who runs your firm's accounting reports is off sick. The problem? No one else knows how to run the reports without making mistakes. And if they aren't run, the month-end recap will be thrown into chaos.

Your organization has likely run into situations like this. Often, teams are made up of individuals with specialized skills or knowledge, and one person's absence can negatively affect the productivity of the entire group. This is especially true in smaller teams.

This is just one reason why it can be useful to cross-train people within your team. In the example above, if another member of your team had been trained to run the accounting reports, there would be no need to worry.

In this article, we'll examine the many benefits of cross-training, and we'll look at how to implement a successful cross-training program with your team.

What is Cross-Training?

Cross-training is the practice of training your people to work in several different roles, or training them to do tasks that lie outside their normal responsibilities.

For instance, you might use cross-training to teach someone who works in Collections how to work in the Billing Department, and vice versa. You could then move people from one team to another when there's a staff shortage, or when one department is exceptionally busy.


There are many benefits to cross-training people in your team. For instance, cross-training can:

Access the Full Article

This resource is only available in full within the Mind Tools Club.

Learn More and Join Today

Already a Club member? Log in to finish this article.
Add this article to My Learning Plan

Where to go from here:

Join the Mind Tools Club

Click to join Mind Tools
Printer-friendly version
Return to the top of the page

Your Score
Create a Login to Save Your Learning Plan

This ensures that you don’t lose your plan.

Connect with…

Or create a Mind Tools login. Existing user? Log in here.
Log in with your existing Mind Tools details
Lost Username or Password
You are now logged in…

Lost username or password?

Please enter your username or email address and we'll send you a reminder.

Thank You!

Your log in details have been sent to the email account you registered with. Please check your email to reset your login details.

Create a Mind Tools Login
Your plan has been created.

While you're here, subscribe to our FREE newsletter?

Learn a new career skill every week, and get our Personal Development Plan workbook (worth $19.99) when you subscribe.

Thank You!

Please check your Inbox, and click on the link in the email from us. We can then send you the newsletter.