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Mind Tools material is provided by Mind Tools Ltd of 2nd Floor, 145-157 St John Street, London, EC1V 4PY, United Kingdom. For order processing, guarantee or any other inquiries, please email our customer services team at firstname.lastname@example.org or contact +44 20 7788 7978. Our help desk is open during normal working hours. Please allow 24 hours for a response to allow for time zone differences.