Enthusiastic Employees: Don't Let Them Down!

Mind Tools Newsletter 110 - Sep 30th, 2008 To receive newsletters like this straight to your inbox every two weeks, simply sign up using the form in the right-hand column, or click here.

Contents: What's New? Sirota Three-Factor Theory A Final Note

Do you feel motivated at work? And what about the members of your team?

If you're in the office right now, you'll see the answer all around you. So, what do you see? Energy, enthusiasm, engagement? Or are these signs of motivation in short supply?

What's New?

The motivation researcher behind today's featured article, David Sirota, believes that most people are intrinsically motivated to do their best when they start a new job. And, controversially perhaps, he believes that, too often, organizations let their people down.

Today's article on Sirota's Three-Factor Theory challenges us to ask whether we, or our organizations, are letting our people down by undermining their motivation. This is not all doom and gloom, of course: read our article below to find out how you can embrace people's natural enthusiasm, and get happier employees and also enhanced competitive advantage.

Also new on the Mind Tools site this week, you can learn how you, and the people who report to you, can get the very most out of feedback. Click here to read about the Feedback Matrix, and click here to download the associated worksheet.

Enjoy today's articles, and continue reading to boost the energy, enthusiasm and engagement of members of your team!

James & Rachel

James Manktelow and Rachel Thompson
MindTools.com
Mind Tools – Essential skills for an excellent career!

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Editor's Choice Article:

Sirota Three-Factor Theory

Keeping Employees Enthusiastic

High enthusiasm at work usually means eagerness, and a willingness to work hard. So have you seen people begin new jobs with lots of enthusiasm, ready to start contributing… but then watched as they've steadily lost that motivation?

Unfortunately, this is common. And it can lead to serious problems for managers, as they struggle to motivate frustrated, indifferent, uncooperative, and unproductive team members. Close supervision, motivational speeches, reward programs, progressive discipline, and department transfers – these are all part of the manager's toolbox for dealing with this. However, these strategies are often not effective.

Dr David Sirota, an organizational researcher and consultant, conducted research into ways of motivating employees. His work was based on surveys from over four million workers around the world – as well as focus groups, interviews, case studies, and informal observations. Most prominently laid out in his 2005 book, The Enthusiastic Employee, co-written with Louis A. Mischkind and Michael Irwin Meltzer, he concluded that the way to enthuse workers is to give them what they want.

Sirota's Three-Factor Theory of Human Motivation in the Workplace is based on three fundamental principles:

1. The organization's goals are not in conflict with the workers' goals.
   
2. Workers have basic needs that organizations should try to meet.
   
3. Staff enthusiasm is a source of competitive advantage.

To understand and appreciate Sirota's theory, it's important to recognize the starting point: that many, maybe most, people start a new job with high levels of motivation and enthusiasm, and that they generally want to enjoy what they do. He argues that this natural state of motivation is then reduced, over time, by bad practices and poor conditions within the company.

According to Sirota's research, the three factors that, together, build enthusiasm, are as follows:

1. Equity/Fairness – People want to be treated fairly at work.
   
2. Achievement – People want to do important, useful work, and be recognized for this.
   
3. Camaraderie – People want to enjoy good relationships with their co-workers.

Factor One: Equity/Fairness

People are motivated by fair treatment, and they want their company to provide basic conditions that respect their physiological, economic, and psychological needs.

Sirota's surveys included questions about physical working conditions, job security, the amount of work expected, compensation, communication, favoritism, and the consistency of management's actions and words.

The equity factor is very similar to the hygiene factors described by Frederick Herzberg in his Motivation-Hygiene Theory.

According to Sirota, to ensure that your organization demonstrates equity, you need to address all three fairness elements:

• Physiological Safety
  
  Ensure the physical safety of workers.
  
  
  • Create safe working conditions.
    
  • Establish expectations that give your staff a reasonable work/life balance.
    
  • Make sure you meet all workplace safety requirements.
    
  • Provide safety training on a regular basis.
  
  
• Economic Security
  
  Provide a reasonable level of job security.
  
  
  • Consider all possible alternatives before laying off workers.
    
  • Ask for voluntary layoffs when a layoff is inevitable.
    
  • Communicate openly and honestly about the layoff.
    
  • Provide outplacement and financial support for staff who have lost their jobs.
    
  • Maintain the fairness needs of the workers who remain.
  
  
• Provide fair compensation.
  
  
  • Pay competitive wages, and keep up with inflation.
    
  • Include some variable pay (bonuses) for performance.
    
  • Allow workers to share in company success through stock ownership or other profit-sharing programs

Sirota's theory is strong on compensation. He doesn't believe (as some others do) that money is low on the list of motivating factors. His theory says that pay represents respect and achievement, not just the ability to purchase life's necessities.

• Psychological Health
  
  Create an environment of respect.
  
  
  • Treat all staff similarly, regardless of how much power they have.
    
  • Use power fairly.
    
  • Minimize status distinctions in the workplace – for example, by avoiding separate parking lots or eating areas.
    
  • Provide sufficient and appropriate autonomy and independent work.
    
  • Pay attention to what staff say they want and need. (Management By Wandering Around is an effective way to stay in touch with workers' needs.)
    
  • Provide positive feedback and recognition.
    
  • Show interest in workers, and insist on common courtesy.

Factor Two: Achievement

People want to be proud of their work, and they want their achievements to be acknowledged. They also want to feel proud of what the organization as a whole achieves.

Sirota asked workers questions about the amount and type of feedback they received, how participative their work environment was, whether adequate resources were provided, and how proud they were of their company.

To help people feel this sense of achievement, an organization needs to do four things:

• Provide an enabling work environment.
  
  Give people what they need to do the job well.
  
  
  • Use teams effectively.
    
  • Use participative leadership practices.
    
  • Make the organization as flat as possible – in other words, eliminate bureaucracy and hierarchy where you sensibly can.
    
  • Delegate effectively, and avoid micromanagement.
  
  
• Provide challenging work.
  
  Allow people to do interesting work that uses their skills and abilities.
  
  
  • Hire people based on fit.
    
  • Design jobs for enrichment and satisfaction.
    
  • Communicate how each job contributes to the company as a whole.
    
  • Provide training, and opportunities for people to learn new skills.
  
  
• Use feedback, recognition, and reward.
  
  Let people know how they're doing.
  
  
  • Communicate clear expectations.
    
  • Establish and agree on priorities.
    
  • Use tangible rewards to acknowledge achievement.
    
  • Balance criticism with plenty of praise.
    
  • Promote from within where possible.
  
  Read more about giving feedback.
  
  
• Be an organization of purpose and principles.
  
  People want to work for trustworthy companies that they can be proud of.
  
  
  • Create a vision that can make workers proud.
    
  • Communicate the principles of the company.
    
  • "Walk the talk."
    
  • Adopt and apply ethical leadership.
    
  • Provide a quality product or service, and use quality management practices.

Factor Three: Camaraderie

When people go to work, they want to enjoy themselves. That makes interpersonal relationships very important. A culture that supports and encourages cooperation, communication, friendliness, acceptance, and teamwork is critical for maintaining enthusiasm. A such, partnership needs to be an important part of company culture.

• Partnership Culture
  
  Workers want to feel a sense of community and teamwork.
  
  
  • Make "people skills" a priority. Demonstrate empathy, consideration, and respect – and expect the same from every worker.
    
  • Encourage interactions, and provide social opportunities.
    
  • Reward positive team behaviors.
    
  • Encourage cross-functional interaction and teamwork.
    
  • Review department mandates and practices regularly to ensure consistency in the approach and message.
    
  • Use team charters to develop ground rules.
    
  • Use collaborative conflict resolution and win-win negotiation techniques to resolve differences.

By creating an environment that addresses all three factors for enthusiasm, you can better ensure high worker satisfaction, motivation, and productivity. However, these factors are not independent of one another: You can't ignore compensation needs and expect to make up for it with increased camaraderie. Likewise, you can't allow a manager to treat her staff poorly, even though you provide high achievement elements.

Tip: One of Sirota's findings is that the equity elements are most fundamental, and you must address these before adding other enthusiasm factors.

Key Points

Enthusiasm, as a measure of worker motivation and productivity, is central to Sirota's Three-Factor Theory.

Rather than believing that you somehow have to motivate people to do work, this theory assumes that most people start out motivated – but then other things happen, or don't happen, that reduce this natural motivation.

To rebuild worker enthusiasm, leaders and managers must create an environment, and supporting practices, that deliver high levels of equity, achievement, and camaraderie. When people are treated fairly, are proud of the work they do, and do it with people they like, then enthusiasm grows – along with morale and productivity.

Sirota's Three-Factor Theory is just one of many approaches to motivation (some environmentally-oriented, others leadership-oriented, and yet others individually-oriented) that you can use to improve your own levels of motivation, as well as those of your team. You – and members of your team – can learn many of these skills in the Mind Tools Career Excellence Club. Join us, and learn exactly how to boost people’s performance!

Engage Your Team With the Mind Tools Career Excellence Club! With corporate membership of our unique career development community, you and your team can learn the rich array of skills and techniques needed to boost performance, enthusiasm and engagement. You'll gain access to more than 350 high quality Mind Tools skill-building articles; more than 50 downloadable training packs; twice-monthly management book reviews; and regular recorded interviews with world experts in career skills areas; as well as getting support from the Mind Tools team of experienced trainers, coaches, and business-people. What's more, you'll be part of a vibrant, international community of people who are making the very best of themselves and of the people around them. With corporate membership as low as US$199/person* for one year, it's a small investment with huge rewards. Click this link to find out more about corporate membership! (Follow this link for personal membership.) * Cost for 25+ members.

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A Final Note from James

In two weeks' time, we'll be back with new features on communication skills and post-project reviews. Until then, from all of the Mind Tools team, we wish you an excellent, energetic and engaging week!

James

James Manktelow
Click here to email
MindTools.com
Mind Tools – Essential skills for an excellent career!

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