Mind Tools Newsletter 149: On Time and On Budget?
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Contents
Project Management
Doing Two Jobs
Gantt Charts
Training for Non-Trainers
Networking Made Easy
Disney Creativity
A Final Note
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James Manktelow
James Manktelow


Rachel Thompson
Rachel Thompson

Mind Tools Newsletter 149 - March 16, 2010
On Time and On Budget, Always?


When another government project overspends by millions, it hardly seems like news. We might be exasperated, we might write to our representative, or perhaps we sit back and accept that's just the way things are. However, when it comes to projects that we CAN do something about, there's no place to hide.

Big or small, those projects call for our attention and deserve the very best project management that we can muster. So, in this issue of the Mind Tools newsletter, we look at the skills you need to ensure that your projects come in on time, on quality, and on budget.

In This Issue

Our self-assessment quiz "How Good Are Your Project Management Skills?" helps you identify the areas of project management that you need to focus on developing further. When you've analyzed your skills, you'll find links to more great skill-building resources at Mind Tools to make sure your projects stay out of the red, and out of the (wrong) headlines!

We also have a round up of some of our new and featured resource at Mind Tools and in the Mind Tools community, the Career Excellence Club.

Enjoy the quiz and resources!

James Rachel

James Manktelow and Rachel Thompson
MindTools.com - Essential skills for an excellent career!

Featured Resources at Mind Tools
How Good Are Your Project Management Skills?
How Good Are Your Project Management Skills? All Readers
Project management involves using basic management skills as well as knowing numerous specific techniques. Take our quiz to identify areas where you can expand your skills. All Readers' Skill-Builder
Doing More than One Job
Doing More than One Job
How to juggle multiple roles at work
All Readers
Doing two jobs can be challenging, but also full of opportunity. In this article, we'll look at how to manage multiple responsibilities successfully. All Readers' Skill-Builder
Gantt Charts
Gantt Charts
Planning and scheduling more complex projects
All Readers
One of the most important skills you can learn as a project manager is how to schedule your project with Gantt Charts. Learn how to construct and interpret them. All Readers' Featured Favorite
  ... And From the Career Excellence Club
Project and Program Governance
Project and Program Governance
Using senior management support to ensure project success
Club Members
Find out why steering groups, panels of experts, and oversight teams are not just time-consuming irritants, but can actually help you make your project a success. All Members' New Tool
Training for Non-Trainers
Training for Non-Trainers Club Members
Training isn't just the preserve of professional, full-time trainers - it's delivered day in, day out by managers, supervisors, and even just the person at the next desk. Learn how to train excellently with this Bite-Sized Training session! All Members' Bite-Sized Training™
What's Really Bothering You?
What's Really Bothering You? Club Members
To solve problems effectively, we need to know what's causing them. Learn why spending time searching for causes can be such a useful shortcut to finding solutions. All Members' Coaching Clinic
The Differentiated Workforce
The Differentiated Workforce: Transforming Talent into Strategic Impact, by Brian Becker, Mark Huselid and Richard Beatty Club Members
Many organizations claim that their people are their most important assets, but they don't always manage them as effectively as they do other strategic resources. This book explains how to do just that. Find out more about it here! Premium Members' Book Insight
Networking
Networking Like a Pro: Turning Contacts Into Connections, By Ivan Misner, David Alexander, and Brian Hilliard Club Members
Having a solid professional network is more important than ever, but most of us dread networking. This step-by-step guide helps you network more effectively, and enjoy it too. Find out more about it here!
Premium Members' Book Insight
Disney Creative Strategy
Disney Creative Strategy
Fusing imagination and planning
Club Members
Walt Disney had a set formula for bringing his ideas to life on screen. Learn how you can use the same strategy to successfully brainstorm and plan your next project! All Members' Skill-Builder
Editors' Choice Article
How Good Are Your Project Management Skills?

Whether or not you hold the official title of project manager, chances are you'll be called upon to lead some sort of project at some time. From initiating a procedural change in your department to opening a branch office in a different city, projects come in all shapes and sizes. As project complexity increases, the number of details you have to monitor also increases. However, the fundamentals of managing a project from start to finish are often very similar.

This short quiz helps you determine how well you perform in the eight key areas that are important to a successful project. The quiz is aimed at people who manage quite large projects, but who are not full-time project managers. However, everyone can use their answers to make sure they're applying best practices.
How Good Are Your Project Management Skills? Project managers need a broad range of skills.
©iStockphoto/ez_thg

How Good Are Your Management Skills?

Take this test online by visiting http://www.mindtools.com/pages/article/newPPM_60.htm, or on paper by circling the number in the column that most applies. If you take the test online, your results will be calculated for you automatically.

© Mind Tools Ltd, 1995-2010.

Statement Not
at all
Rarely Some
times
Often Very
Often
1. I communicate what needs to be done by a certain deadline, and expect the people to whom I assign the work to be responsible for breaking work packages down into smaller and more manageable pieces. 5 3 4 2 1
2. When I choose suppliers, I base my decision on their ability to deliver on time as well as on price. 1 2 3 4 5
3. I prepare a specific timeline and sequence of activities, and I use this schedule to manage the project to ensure its timely completion. 1 2 3 4 5
4. When a project begins, I work with its sponsor to negotiate and agree specific deliverables. 1 2 3 4 5
5. Project teams are only temporary, so I don't worry about people's personalities. I select team members based on the technical skills I need. 5 4 3 2 1
6. At the start of a project, I formally outline what, why, who, how, and when with a Project Initiation Document - so everyone can understand how the elements of the project fit together. 1 2 3 4 5
7. I consider a variety of cost alternatives when developing my original project budget plan. 1 2 3 4 5
8. I outline clear expectations for the project team, and I manage their individual and collective performance as part of the overall project evaluation process. 1 2 3 4 5
9. When a project gets behind schedule, I work with my team to find a solution rather than assign blame. 1 2 3 4 5
10. I identify as many potential project risks as I can, and I develop a plan to manage or minimize each one of them, large or small. 5 4 3 2 1
11. Because projects involve so many variables that change so often, I let the plan develop on its own, as time passes, for maximum flexibility. 5 4 3 2 1
12. I use customer/stakeholder requirements as the main measure of quality for the projects I manage. 1 2 3 4 5
13. I routinely monitor and reevaluate significant risks as the project continues. 1 2 3 4 5
14. I give people a deadline to complete their project work, and then I expect them to coordinate with others if and when they need to. 5 4 3 2 1
15. I keep all project stakeholders informed and up-to-date with regular meetings and full distribution of all performance reports, status changes, and other project documents. 5 4 3 2 1
16. I define specifically what the stakeholders need and expect from the project, and I use these expectations to define and manage the project's scope. 1 2 3 4 5
17. Forecasting costs is more art than science, so I include extra funds in the budget and hope that I'm under cost at the end. 5 4 3 2 1
18. I present project status information in an easy-to-use and easy-to-access format to meet stakeholders' information needs. 1 2 3 4 5
19. Delivering on time and on budget are the most important things for me. 5 4 3 2 1
20. When I contract for goods or services, I often choose suppliers based on familiarity and the past relationship with my organization. 5 4 3 2 1

  Score Interpretation

Now add up the scores you've circled.
 
My score overall is: out of 100

Score Comment
20-46 Oh dear. Right now, you may be focusing mostly on day-to-day activities rather than the bigger picture. If you spend more time on planning and preparation, you'll see a big improvement in your project outcomes. And you'll have more time to spend on productive work rather than dealing with last-minute surprises. As part of planning more for your projects, take time to create a development plan for the specific skills on which you scored lowest (you'll see these below).
47-74 Your project management skills are OK, and when projects are relatively simple, your outcomes are often good. However, the more complex the projects you manage, the less control you will have and the more likely you are to deliver below expectations. Take time to improve your planning skills and prepare for the unexpected. The more time you spend on your up-front planning, the better your project outcomes will be.
75-100 You are an accomplished project manager. Few things that happen will upset you, or hurt your confidence in your ability to lead the project to a successful end. Use your mastery to help others on your team develop their project management skills. Lead by example, and provide opportunities for other team members to manage parts of the project. Also, be aware of your own strengths and weaknesses. Just as you review a project at its completion, make sure that you review your own performance, and identify what you can do better next time.

Project Integration (Questions 6 and 11)

For statements in this category, fill in your scores in the table below, and then calculate your total.

  Score
Statement 6  
Statement 11  
Total Out of 10

At the beginning of a project, it's important to develop a solid understanding of the project's goals, and how the different elements will fit together for a successful outcome.

Start by producing a Business Requirements Analysis, and then develop a comprehensive Project Initiation Document, which covers the basic project needs and outcomes, so that everyone can understand the project's goals.

To prepare this critical, high-level document, you need to understand the phases and processes of project management. This overview will help you become better prepared for what's ahead. Understanding the planning cycle is also important, because it helps you appreciate how important your project plan is to a successful outcome.

Scope Management (Questions 4, 16)

For statements in this category, fill in your scores in the table below, and then calculate your total.

  Score
Statement 4  
Statement 16  
Total Out of 10

Projects have a nasty habit of expanding as they go along, making it impossible to hit deadlines. To control this "scope creep," it's essential to define the scope at the very start of your project based on the Business Requirements Analysis, and then manage it closely against this signed-off definition. For more on how to do this, see our article on scope control (members).

Schedule Management (Question 1, 3, 9, 14)

For statements in this category, fill in your scores in the table below, and then calculate your total.

  Score
Statement 1  
Statement 3  
Statement 9  
Statement 14  
Total Out of 20

A project's scope can easily grow, and so can the time needed to complete it. For a project to be completed successfully, despite all of the unknowns, it's important to define the sequence of activities carefully, estimate the time needed for each one, and build in sufficient contingency time to allow for the unexpected. It's also important to monitor full completion of each activity - it's shocking how long an activity can take to move from "80% complete" to "100% complete"!

To keep track of the various activities, Gantt Charts and Critical Path Analysis are often helpful. These tools allow you to prepare and manage your schedule for maximum efficiency.

Cost Management (Question 7, 17)

For statements in this category, fill in your scores in the table below, and then calculate your total.

  Score
Statement 7  
Statement 17  
Total Out of 10

To determine what a project will cost, you must be systematic with your estimating, budgeting, and controlling.

Also, be aware that many project decisions will have an impact on cost. Therefore, it's important to understand what's driving your costs and to develop a system for monitoring the project's financial performance (members), and for keeping track of costs and required changes.

Quality Management (Questions 4, 12, 19)

For statements in this category, fill in your scores in the table below, and then calculate your total.

  Score
Statement 4  
Statement 12  
Statement 19  
Total Out of 15

Projects must be delivered not only on time and on budget, but also to specification (this is what "quality" means in project management). As part of this, ensure that you actively manage project benefits (member). By continuously referring to the benefits that the project will provide, you keep client quality at the forefront - and you won't waste precious time and resources trying to achieve an inappropriate level of quality.

An effective project manager knows the importance of checking that project outcomes are consistent with needs. The Deming Cycle or Plan-Do-Check-Act (members) and Business Testing (members) are important tools for this, as they both force you to consider the needs of the end users.

People Management (Question 5, 8)

For statements in this category, fill in your scores in the table below, and then calculate your total.

  Score
Statement 5  
Statement 8  
Total Out of 10

The people on your project team can make or break the final outcome. Here, getting the right mix of interpersonal and political skills is just as important as the right technical skills. To help your people start working together effectively as soon as possible, develop a Team Charter (members) and outline performance expectations (members). Use well-informed task allocation and appropriate team management skills (members) to keep the project team on track and working productively. And be prepared to help people through the Forming, Storming, Norming and Performing stages that so many teams go through.

Communication (Questions 5 and 18)

For statements in this category, fill in your scores in the table below, and then calculate your total.

  Score
Statement 5  
Statement 18  
Total Out of 10

As with most situations, effective project communication means communicating with the right people at the right time and in the right way. To do this, Stakeholder Management is essential. When you analyze your stakeholders, you identify who must be kept informed in full, and who needs less intensive communication. This can save you a lot of time, and helps you maintain good relationships with people involved in the project.

Project Dashboards (members) are great for presenting project updates in a way that people can quickly understand. For longer projects that require periodic status reports, Milestone Reporting is useful for capturing the essentials of a project's status.

Risk Management (Questions 10, 13)

For statements in this category, fill in your scores in the table below, and then calculate your total.

  Score
Statement 1  
Statement 13  
Total Out of 10

Project managers must understand which of the risks to their plans are significant. An Impact/Probability Chart will help with this.

From there, develop a plan for monitoring and controlling the major risks involved in your project. Using your Risk Analysis, develop options to reduce risks, prepare Contingency Plans, and decide who is responsible for which parts of your risk response.

Project Procurement (Questions 2, 20)

For statements in this category, fill in your scores in the table below, and then calculate your total.

  Score
Statement 2  
Statement 20  
Total Out of 10

Unless your project is in-house, external suppliers may have a large impact on your costs. Suppliers will also affect whether the project delivers on time and to specification.

Take the time to define your needs in a Request for Proposal document, and then use an appropriate Procurement Management (members) approach to manage the best supplier.

For more on these project management skills take a look at the Project Management Body of Knowledge (PMBOK).

General Project Management Skills
(Questions 4, 9)

For statements in this category, fill in your scores in the table below, and then calculate your total.

  Score
Statement 4  
Statement 9  
Total Out of 10

This quiz also highlights some general skills that you should be aware of while developing your project management skills. Negotiation - specifically, Integrative Negotiation (members) - is very important for dealing with suppliers, and for getting the in-house resources you need, when you need them.

Conflict resolution is another important general skill. From resolving conflict within your project team to managing conflict that arises during negotiation, this is a fundamental skill for project managers. And, ultimately, your problem-solving skills are essential. They will not only improve negotiation and conflict resolution skills, but also help with risk management, time management, and quality management.

Key Points

Project management is a complex process that requires a wide range of skills.

Whether you manage projects on a regular basis or only once or twice a year, the skills learned in project management are applicable to many managerial and leadership positions.

Understanding client needs and meeting their expectations in a timely manner are universal requirements. Use the information you gain here to improve specific project management skills - as well as your general workplace skills.


You can access the full Mind Tools project management toolkit, with more than 50 skill-building resources, within our Career Excellence Club. Click here to find out more about it
.

A Final Note from James

While it should be obvious why you need to schedule projects properly, people often learn how to manage scope, stakeholder communication and quality from grim, painful experience. Do what you can to learn these skills up-front: your projects will be so much more successful!

In our next newsletter (number 150!) we focus on team productivity. In particular, we’ll look at how you can boost the performance - and long-term job satisfaction - of new team members.

Until then, best wishes!

James
James Manktelow

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