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Newsletter 198
July 12, 2011

In this issue...
The Influence Model
Influence Maps
Five Forms of Power
Creativity in Your Team
The Improvisation Edge
Mentoring Skills
A Final Note
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  No Authority? No Problem!

You can't always use authority to get people to cooperate. So how can you influence others to get their help?

In these situations, understanding what other people value is key; and you can do this using Cohen and Bradford's Influence Model - the topic of this week's newsletter article.

In our other articles, we show you how Influence Maps can help you identify where power lies within your projects. Plus, we look at ethical uses of power with our article on French and Raven's Five Forms of Power.

Enjoy the newsletter!

 
  James & Rachel

 
  James Manktelow and Rachel Thompson
MindTools.com - Essential skills for an excellent career!
 
 
Featured Resources at Mind Tools
The Influence Model
Using Reciprocity to Gain Influence

Learn how to influence others, even if you don't have authority over them.
All Readers' Skill-Builder
The Influence Model
Influence Maps
Uncovering Where Power Lies in Your Projects

Find out how to map relationships between key stakeholders, so that you can manage change and accomplish more. All Readers' Skill-Builder
Influence Maps
French and Raven's Five Forms of Power
Understanding Where Power Comes From in the Workplace

Power has many sources; some good, some not so good. Learn about the bases of power, and discover how you can use it positively.
All Readers' Skill-Builder
French and Raven's Five Forms of Power
 
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Helping Your People Think Creatively

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Encouraging Team Creativity
The Improvisation Edge: Secrets to Building Trust and Radical Collaboration at Work, by Karen Hough Speaker

This short, punchy book shows you how to think on your feet, and build trust within your team. Find out more about it here.
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Editor's Choice Article
The Influence Model
Using Reciprocity to Gain Influence
(Also known as the Cohen-Bradford Influence Model)
Have you ever tried to get something - perhaps advice, support, or a key piece of information - from someone who didn't want to help you?

Sometimes, it can be extremely difficult to get people's help, especially when we have no authority over them.

This is where an approach such as the Cohen-Bradford Influence Model can help us identify what other people value. We can then use that information so that everyone gets the outcome they want.

In this article we'll examine the Influence Model in detail, and we'll discuss how you can use it when you need help from other people.
The Influence Model
Do you have influence?
© iStockphoto/shironosov
About the Model

The Influence Model, also known as the Cohen-Bradford Influence Model, was created by Allen R. Cohen and David L. Bradford, both leadership experts and distinguished professors. The model was originally published in their 2005 book, "Influence Without Authority."

Cohen and Bradford believe that authority can be problematic. It doesn't always guarantee that you'll get support from those around you; and it can create fear, and motivate people to act for the wrong reasons. This is why it's so useful to learn how to influence others without using authority.

The Influence Model is based on the law of reciprocity - the belief that all of the positive and negative things we do for (or to) others will be paid back over time. For example, if you give your boss a tip that cuts hours from her workload, you might expect, perhaps subconsciously, that she'll do something nice for you in the future.

Using the Model

The Influence Model is useful whenever:
  • You need help from someone over whom you have no authority.
  • The other person is resisting helping you.
  • You don't have a good relationship with the person from whom you need help.
  • You have one opportunity to ask the person for help.
  • You don't know the other person well.
The model has several steps. These are:
  1. Assume all are potential allies.
  2. Clarify your goals and priorities.
  3. Diagnose the world of the other person.
  4. Identify relevant "currencies"; theirs and yours.
  5. Deal with relationships.
  6. Influence through give and take.
Once you're familiar with the model, it's often not necessary to think each step through consciously.

Let's look at each step in detail, and think about how to apply the model:

1. Assume All are Potential Allies

Influencing someone else - especially someone who is seemingly "being difficult" - can make you feel upset, nervous, or unsure. However, don't write anyone off: approach the situation by looking at the other person as a potential ally.

2. Clarify Your Goals and Priorities

In this step you need to identify why you are trying to influence this person. What is it that you need from him or her? What are your primary and secondary goals?

Here, it's important to keep your personal wants and goals out of the situation. For instance, you may subconsciously want to be seen as "right," or you may want to "have the last word." These personal motivations often get in the way of effective negotiation. Focus on your work goals, and leave personal motivators or drivers aside.

3. Diagnose the World of the Other Person

In this step, you need to understand your potential ally's world, and understand how he or she is judged. For instance, what performance metrics does she work by? How is she rewarded?

These factors play an important role in what your ally can give, and what she might want from you in return.

To evaluate this, ask yourself the following questions:
  1. How is this person "measured" at work?
  2. What are her primary responsibilities?
  3. Does this person experience peer pressure from her boss or colleagues?
  4. What is the culture of this person's organization?
  5. What does this person's boss expect from her?
  6. What seems to be important to this person?
You can also use empathy to step into the world of your potential ally, and to understand what drives her behavior.

This step can be challenging; and it will determine whether or not you can identify her relevant "currency," which is the next step.

4. Identify Relevant "Currencies"; Theirs and Yours

This is likely to be the most important step in the Influence Model. Here, you need to identify what truly matters to your potential ally.

If you pay attention, you should be able to hear or see the currency that this person values most.
Cohen and Bradford identified five types of currency that are most often valued in organizations.

These are:
  • Inspiration-related currencies.
  • Task-related currencies.
  • Position-related currencies.
  • Relationship-related currencies.
  • Personal-related currencies.
a. Inspiration-Related Currencies

These currencies are all related to inspiration, vision, and morality/strength. People who value these currencies want to find meaning in what they're doing. They may go out of their way to help if they know in their heart that it's the right thing to do, or if it contributes in some way to a valued cause.

You can appeal to these people by explaining the significance of your project or request, and by showing that it's the right thing to do. Appeal to their sense of integrity and virtue.

b. Task-Related Currencies

These currencies relate to the task at hand and to getting the job done.

Here, you'll want to exchange resources such as money, personnel, or supplies. You could offer to help these people on a current project they're working on. Or you could offer your expertise, or your organization's expertise, in exchange for their help.

Task-related currencies are often highly valued in new organizations, where supplies and resources may be scarce, as well as by organizations or teams that are struggling to get the finances, supplies, or information that they need.

Keep in mind that an important task-related currency is challenge. Many people, especially those who want to test or expand their skills, value the opportunity to work on challenging tasks or projects.

Tip:
Be very careful, here, not to engage in anything that could be seen to be bribery. See our article on Gifts in the Workplace for more on this.

c. Position-Related Currencies

People who value this currency focus on recognition, reputation, and visibility. They want to climb the organizational ladder, and to be recognized for the work they're doing.

Here you'll want to appeal to this sense of recognition by publicly acknowledging their efforts. You could offer them lunch with your CEO, or the opportunity to work with a high-profile team. Or, convince them that the project or task will be recognized by respected people in your industry.

d. Relationship-Related Currencies

People who value relationships want to belong. They want strong relationships with their team and colleagues.

So, make these people feel they're connected to you or your organization on a personal level. Offer them emotional support and understanding. Use active listening, so that they can talk about their problems. And say "thank you" to show gratitude for the good work they're doing for you, or have done for you in the past.

e. Personal-Related Currencies

These are probably the simplest currencies of the five. They relate to the other person on a personal level.

You can appeal to these people by showing them sincere gratitude for their help. Allow them the freedom to make their own decisions if they're helping you on a team. Keep things simple for them, so they don't feel hassled helping you.

Note:
A common mistake in identifying someone's currency is to underestimate its importance to them. Just because you don't need to feel important, be recognized, or feel loved by your team doesn't mean that no one else does. Make sure that you keep an open mind when identifying other people's currencies.

5. Deal with Relationships

In this step you need to analyze the kind of relationship you have with this person. If you know him well and you're on good terms, you can directly ask him for what you need.

If you're not on good terms, or you're a complete stranger, then you need to focus on building trust and building a good relationship before you move on to the final step.

To do this, take time to get to know the person you're interacting with. Make sure you use active listening techniques when you're speaking with him. Also, develop your emotional intelligence skills, which will help you recognize not only your own feelings, but the feelings of those around you.

6. Influence Through Give and Take

Once you feel you know what your ally wants or needs, and you've determined what you have to offer, you can make "the exchange" and put your findings into action. (Our article on Win-Win Negotiation can help you with this.)

Make sure that when you make the offer or exchange, it's done in a way that builds trust. Show respect, empathy, and understanding to the other person. Show your gratitude to them for helping you, and keep looking for ways to help others.

Example

Mark works in the accounting department in his organization. He's implementing a new software package that will streamline the collections process, eliminating several unneeded steps. However, he needs help from his colleague, Carmen, to solve a problem. Carmen has exactly the expertise Mark needs.

The problem is that Carmen is extremely busy with her own projects, and has so far been unwilling to help. So, Mark uses the Influence Model, as follows:

1. Assume All are Potential Allies

Mark already knows that Carmen could be an ally; they've always gotten along in the past. The only reason that Carmen is unwilling to help is because she's "snowed under" with her own projects, most of which have tight deadlines.

2. Clarify Your Goals and Priorities

Mark takes a moment to clarify his goals. Why does he need to influence Carmen?

This is simple: Carmen has the expertise Mark needs to overcome a problem he's stuck with. His goal is to gain Carmen's help, perhaps for half a day, to solve the problem.

3. Diagnose the World of the Other Person

Mark looks at the professional world that Carmen, who works full time in IT, works in daily.

Mark knows that the IT department is deadline driven. Carmen is often under immense pressure to troubleshoot problems as they come up, but also to deliver major projects that have quick turnaround times. As a result, she frequently stays late and comes in early to meet all demands.

4. Identify Relevant "Currencies"; Theirs and Yours

Mark believes that Carmen's currency is task-related. What she needs most is another set of hands to help her complete some of her current projects. If she could catch up, she'd probably be willing to help Mark with his own project.

5. Deal with Relationships

Mark is already on good terms with Carmen. They don't talk often since they work in different departments, but they've chatted a few times in the hallway, and Mark would consider Carmen a friend.

6. Influence Through Give and Take

Mark decides on his exchange. He's going to offer Carmen a full day of his own time to help her catch up on her projects. In return, he'll ask for half a day of her time to help him with his own project.

When he approaches Carmen, she looks surprised at the offer. But, she accepts immediately. Mark shows his appreciation by showing up early on his day to help Carmen, and working hard the entire day. When the time comes for her to help Mark, the same holds true: she shows up early, and the two get the problem figured out by lunchtime.

Key Points

The Influence Model is an effective tool for helping you influence others. It's especially effective in situations where you have no authority over the other person, or where he or she seems unwilling to help you.

The model has six steps. These are:
  1. Assume all are potential allies.
  2. Clarify your goals and priorities.
  3. Diagnose the world of the other person.
  4. Identify relevant "currencies"; theirs and yours.
  5. Deal with relationships.
  6. Influence through give and take.
Once you're familiar with the model, it's often not necessary to think each step through consciously.

Apply This to Your Life

Although you might not need to use the Influence Model right now, chances are there will come a time when you do need something from someone, without using any authority:
  1. Start preparing now. Pay attention to your colleagues and other key stakeholders in your organization. You can use Steps 3 and 4 to do this.

  2. Focus now on building good relationships with others in your organization.

  3. Help others whenever you can. Helping your colleagues not only feels good; your colleagues will likely be happy to repay the favor later.

  4. When, in the future, you do need to influence someone, use the steps laid out in this article.

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A Final Note

The ideas in our Influence Model article may see quite obvious, but it's amazing how few people use them in the workplace. I do encourage you to try this approach out - you'll be amazed by how much easier things become!

In our next newsletter, we're looking at common management misconceptions, with our guide to Seven Surprises for New Managers.

See you then!

James
James Manktelow

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