Frequently Asked Questions

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If you can't find the answer that you are looking for below, please contact our customer service team here and they'll be pleased to help you.

FREE weekly newsletter:

1. How do I subscribe to your free newsletter?

2. My newsletter is going to my spam box. How do I get it to my inbox?

3. How can I unsubscribe from the newsletter?

Products:

4. I'm having problems opening Mind Tools PDFs. How do I open them?

5. How do I order multiple copies of Mind Tools products?

6. Can I reproduce Mind Tools material?

7. What's included in the Mind Tools eBook?

Payments:

8. I want to buy one of your products or join the Mind Tools Club but I don't have a credit or debit card?

9. I have valid credit card but I can't use it on your site. What can I do?

Resources:

10. There is a specific tool I am looking for. How can I find it?

11. How can I get help from a trainer?

Corporate or Group Membership

12. Can I make the Mind Tools resources available to my team?

Advertising

13. How do I advertise on Mind Tools?

FREE weekly newsletter:

1. How do I subscribe to your free newsletter?

Click here to subscribe. You get our Personal Development Plan Workbook (worth $19.99) free when you do.

2. My newsletter is going to my spam box. How do I get it to my inbox?

In some cases the newsletter may end up in your email account's spam folder. To ensure that you get the newsletter direct to your inbox, please add rdqnewsletter@mindtools-support.com to your email whitelist. You can find out how to do this here.

3. How can I unsubscribe from the newsletter?

Open a recent newsletter, scroll to the bottom and click 'unsubscribe'.

Products:

4. I'm having problems opening Mind Tools PDFs. How do I open them?

Problems with opening our PDFs are usually resolved by downloading and installing the latest version of Adobe Reader (click here to do this).

If this does not work, try downloading the file a second time – this will correct any problems of file corruption during download. And if you're still having no luck, please contact our customer helpdesk. We'll send a copy through to you by email.

5. How do I order multiple copies of Mind Tools products?

Please visit our Multi-User Licence page. Click here to go directly to this.

6. Can I reproduce Mind Tools material?

We have a number of arrangements in place, depending on what you want to do. Please contact us by clicking here to discuss your specific requirements. Alternatively you may find the links helpful below:

• To discuss populating your intranet or learning management system with our high-quality management development material, please click here to contact one of our corporate team.
• To seek permission or a license to reproduce, link to, or cite Mind Tools material, please click here.
• To purchase a multi-user license for one of our products through our store, please click here.
• To purchase a single user license for one of our products through our store, please click here. (This single user licence grants you permission to use the content, but you are not permitted to distribute the product to others.)

7. What's included in the Mind Tools eBook?

The Mind Tools eBook contains more than 140 career development and thinking skills articles. It is designed to offer an easy-to-understand summary of key skill-building tools in one convenient resource. (For a full list of topics, click here.)

It's only availably digitally – not as a printed copy. This makes it easy for anyone to buy it and download it from anywhere in the world. And, you can start reading it as soon as it finishes downloading.

For more information and to buy a copy, please click here.

Payments

8. I want to buy one of your products or join the Mind Tools Club but I don't have a credit or debit card?

Annual membership of the Mind Tools Club can be purchased by check/cheque. You can find out more about this by clicking here.

9. I have a valid credit card but I can't use it on your site. What can I do?

When you buy from us we use a secure third-party payment system called WorldPay to process the order. WorldPay accepts the following cards: VISA Credit, MasterCard, Amex, Maestro, VISA Debit, VISA Electron, and JCB.

If you are using one of these cards, and you still can't complete your order, then we regret that, given the way the international credit card system works, we will not know why you are having card processing problems. Your card details are only handled through the WorldPay system, and, as such, Mind Tools does not have access to any of your card information.

In this situation, it's worth retrying, ensuring that your billing address, card number, name and other details are entered correctly.

If you still can't use your card, we're happy to offer annual Mind Tools Club membership by check/cheque. You'll find everything you need to know about paying this way here.

If you want to contact us for further help, please contact our customer service team here.

Resources

10. There is a specific tool I am looking for. How can I find it?

The easiest way to find a particular tool or resource on the site is to use our finder page. Alternatively, you can use the instant search facility at the top of this page if you are looking for particular tools.

Some resources are exclusive to Mind Tools Club members. If you would like to explore more than 1,000 different resources, as well as using our career forums, you can join the Club here.

Within the Club you can also get answers to specific questions through our discussion forum area, which is exclusive to Mind Tools Club members. Both Mind Tools experts and experienced professionals are on hand to help with any questions you may have, and our coaches can offer guidance on how to use the toolkit to your best advantage.

11. How can I get help from a trainer?

The best place to get answers to specific questions is through our discussion forum area, which is exclusive to Mind Tools Club members. Both Mind Tools experts and experienced professionals are on hand to help with any questions you may have, whether you want guidance on which tool to use next, want to know how to develop a certain skill, or want to use the toolkit to your best advantage.

Join the Club for only US$1 for your first month here. We look forward to seeing you in the Club!

Corporate or Group Membership

12. Can I make the Mind Tools resources available to my team?

You can make the benefits of Mind Tools more broadly available within your team or organization by:

• Giving your people corporate membership of our rich blended learning environment, the Mind Tools Club.
• Populating your intranet or learning management system with MindTools' resources.
• Using our material to support specific training interventions.

Click here to find out about all our services for organizations or contact us to discuss your requirements in detail.

Advertising

13. How do I advertise on Mind Tools?

Please visit our Partner Center. Click here to go directly to this.

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