What
if I don’t like the Career Excellence Club, or
I think it’s a waste of my money?
We work very hard to make sure
that you get great value for your membership. And we
keep ourselves motivated to do this by offering our
100% money-back guarantee. If you’re not satisfied
with what you get, you get your money back: There’s
no lock-in and no hidden catch. Just let us know at
our members
helpdesk, and we’ll refund your current
month’s fees
–
all within 5 working days.
Can
I cancel during the first, $1, month?
Yes, you can cancel at any time.
What's more, if you ask for a refund, we'll refund your
month's fees within 5 working days. Again, just
let us know at our members
helpdesk.
Why
do I need to pay to join the Career Excellence Club?
To deliver the high quality articles,
audio products and community discussions that you’ll
get with the Club, we’ve brought together an expert
team, totally focused on helping you get the
very most from your life and career.
Expertise of this level does not come cheap: Your subscription
funds the exceptional resources you’ll receive.
It’s just not possible to deliver something of
this quality for free!
What
if I can't pay in US Dollars or by credit card?
To pay in your local currency,
just enter credit or debit card information normally,
and your credit card company will convert currencies
for you (this is an automatic part of the global credit
card system.) While the precise exchange rate will be
the rate applying at the moment you make payment, you
can see approximate conversion rates using the Financial
Times currency
converter.
And please click
here if you can't make payment by credit card.
I'm
a busy person. Will I have time to use the Club?
We’ve structured everything
to be incredibly quick and easy to use, wherever you
are:
- Book
Insights and Expert Interviews are in MP3/Podcast
format, so you can listen to them in the gym or
on your way to work.
-
Bite-Sized Training and Coaching Clinics are designed
to be completed in 60 minutes – so you can
work through them in your lunch hour or during a
quiet patch of time.
-
Short, bi-weekly newsletters highlight the best
resources and threads, so you can quickly zoom in
on the ones that you find interesting.
-
Articles are concise and focused, helping you learn
new skills easily, and in only a few minutes.
Who are the other members?
We have thousands of members, coming
from all parts of the world and all sorts of companies
and organizations. They range from people at the start
of their careers through to seasoned professionals,
coaches, trainers, HR people, managers and senior executives.
In this incredibly diverse and cosmopolitan community,
everyone is learning from everyone else, and everyone
has something to offer!
Will
I like these people and feel comfortable?
Yes. You’ll find that the
forums are very friendly. Our moderators are there to
help, and to make sure they stay that way!
I
live in Australia – will I be able to participate
fully?
Yes. All of our resources are designed
to be used wherever you are and whatever your time zone.
With the Career Excellence Club, you get world-class
training wherever you are in the world, and wherever
you are, you can be a full and active part of this vibrant
community!
Will
I need to buy other products to make best use of this?
You’ll need a computer with
an Internet connection, free media player software (for
example, Windows Media Player or Quicktime) and the
Adobe Acrobat Reader. These will be installed on most
PCs already, however if they’re not, you can download
and install them for free (we provide links to the appropriate
sites.)
Everything
else is included!
Any
other questions?
Just ask our members
helpdesk (please give us 24 hours to get
back to you.)
If
you would like to know more about anything before you
join, or if you have any questions afterwards, please
contact our members
helpdesk. Please allow 24 hours for us to
respond to account for differences in international
time zones. And if you need to talk to us directly at
any time, please call +44 20 7788 7978.
Mind
Tools services are provided by Mind Tools Ltd of 2nd Floor, 145-157 St John Street, London, EC1V 4PY, United Kingdom.
©
Mind Tools Ltd,1995-2009.
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